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Automatic return of unapplied credit

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Advice of wrong account for credits

Customer level data containing details of amendments required to customers' bank details Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data:...

Deletions Database

Customer level data - this is a list of cases (customer names and National Insurance Numbers) that have been deleted due to exceptions with in the Debt Manager process. Location: GB wide data Time...

Subject Access Requests

Database containing details of Subject Access Requests for personal information made by pension age customers and disability claims customers.

FCA: Firm complaints data 2022 H1 (1 January 2022 and 30 June 2022)

Financial firms provide data to the FCA every 6 months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an...

Dual Running Main Spreadsheet

Customer level details of customer refund information for Central Payment System and Local Payment System Location: GB wide data Time Period: Majority of data held for 14 months Update Frequency:...

National Archives - Calls to the Contact Centre

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

Six Month Offer

The Six Month Offer (6MO) was a recruitment subsidy for job seekers that ended in March 2011. The data consists of qualitative research with customers, providers/brokers and employers; three waves...

NI 180 The number of changes of circumstances which affect customers HB/CTB benefit entitlement within the year.

The number of changes to customers HB/CTB benefit entitlement that are processed by the local authority in a year. Source: Department for Work and Pensions (DWP) Publisher: DCLG Floor Targets...

NI 180 - The number of changes of circumstances which affect customers HB/CTB benefit entitlement within the year.

The number of changes to customers HB/CTB benefit entitlement that are processed by the local authority in a year.

Daily Customer Meter Data - local area study

A dataset showing daily water consumption readings in cubic metres (m3) from internal and/or external meters in a discrete study in two distribution management areas (DMAs) in Yorkshire between...

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - Average wait time (Minutes)

Request for information (requisition) data

This dataset shows: * the 500 customers that send the most applications to us * the number and type of applications we receive and complete * how many requests for information we send to...

Allergy Alerts

Sometimes there will be a problem with a food product that means it should not be sold. Then it might be 'withdrawn' (taken off the shelves) or 'recalled' (when customers are asked to return the...

Central Payment System Reports

Customer level details of payment rejection reports generated by the departments main system payment system, Central Payment System. Location: GB and Northern Ireland Time Period: Records held for...

VOA Council Tax - customer details

Reports from Local Authorities (or taxpayer themselves where we have contact). Updated: regularly

Point of Sale (POS) Customer Data

Point of sale software customer information

East Asia Office Customer Correspondence

Customer correspondence

VOA Council Tax - customer details

Reports from Local Authorities (or taxpayer themselves where we have contact). Updated: regularly