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National Archives - Customer complaints

Feedback from customers using the services of the National Archives

National Archives Customer Feedback and Complaints

Provided information about customer feedback and complaints for the National Archives from April 2013.

Complaints

Formal complaints made to HMRC. Updated: monthly.

National Archives Customer Feedback and Complaints: 2012-13

Details of Customer Feedback and Complaints - The National Archives Public Services

Customer Complaints database

CRM (Customer Records Management) system used to record complaints to the Agency

Customer Experience Survey

A survey of HMRC's customers experience. Updated: quarterly.

HM Revenue & Customs Receipts

Provides monthly and annual historical records on all HMRC Tax & NIC receipts, and Tax Credit payments. Previously listed under 'Revenue-based Taxes and Benefits: Tax receipts and...

HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

Police Complaints: Statistics for England and Wales

Statistics on complaints recorded by police forces in England and Wales. The findings in these reports concern the number and type of complaints made by members of the public and how these...

NI Water AIR21 Customer Complaints Data

NI Water Annual Information Return 2020 2021 Table 5a Key Outputs Customer Complaints Data for Consumer Council for Northern Ireland

Customs 2013 EU initiative data

Data on Customs 2013 initiative requested by EU. Updated: quarterly / annually.

Customs 2013 EU initiative data

Data on Customs 2013 initiative requested by EU. Updated: quarterly / annually.

Spend over £25,000 in HM Revenue & Customs

The spreadsheets below set out monthly details of HMRC’s and Revenue and Customs Digital Technology Services Limited (RCDTS) spending with suppliers covering transactions over £25,000. RCDTS was...

NIW CUSTOMER COMPLAINTS DATA FOR CCNI 2019 2020

NI Water Annual Information Return 2019 2020 Table 5A Key Outputs Customer Complaints Data for Consumer Council for Northern Ireland (total)

Customs and Excise Management Act Section 164 (CEMA)

Details of people searches made under Customs and Excise Management Act Section 164 (CEMA). Updated: quarterly.

HM Revenue & Customs Board Members' Business Expenses

Information on business expenses incurred by HMRC's Board members. HMRC publishes information about business expenses incurred by HMRC Board Members, on a quarterly basis.

HM Revenue & Customs officials' meetings with tobacco stakeholders

Details of HMRC officials' meetings with tobacco stakeholders.

HM Revenue & Customs Board Members' Hospitality Received

This is a collection and collation page for an element of HMRC's Senior Officials Transparency publications published on GOV.UK. The data up to and including the period 1 January to 31 March...

Complaints

The list of formal complaints received and their resolution process.

Customs Handling of Import and Export Freight (CHIEF) declarations database

The Customs Handling of Import and Export Freight (CHIEF) system records the movement of goods by land, air and sea. It allows importers, exporters and freight forwarders to complete customs...