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Customer Experience Survey

A survey of HMRC's customers experience. Updated: quarterly.

Roads Service Customer Satisfaction Report

Customers' opinions of the services provided by Roads Service in Northern Ireland. This includes key services such as gritting, road drainage, street lighting, safety measures, provision made for...

Customer Service help desk statistics

Service desk performance statistics against operational KPIs

HM Revenue & Customs Receipts

Provides monthly and annual historical records on all HMRC Tax & NIC receipts, and Tax Credit payments. Previously listed under 'Revenue-based Taxes and Benefits: Tax receipts and...

HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

UK Visas & Immigration Customer Service Standards

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service...

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

Customs 2013 EU initiative data

Data on Customs 2013 initiative requested by EU. Updated: quarterly / annually.

Customs 2013 EU initiative data

Data on Customs 2013 initiative requested by EU. Updated: quarterly / annually.

Customer Services contact enquiries

**DUE TO TECHNICAL PROBLEMS THIS DATA IS CURRENTLY UNAVAILABLE** Information showing customer contact to our Contact Centre and One Stop Centres by month. Dataset Guidance ---------------- * ...

Spend over £25,000 in HM Revenue & Customs

The spreadsheets below set out monthly details of HMRC’s and Revenue and Customs Digital Technology Services Limited (RCDTS) spending with suppliers covering transactions over £25,000. A list of...

Customs and Excise Management Act Section 164 (CEMA)

Details of people searches made under Customs and Excise Management Act Section 164 (CEMA). Updated: quarterly.

HM Revenue & Customs Board Members' Business Expenses

Information on business expenses incurred by HMRC's Board members. HMRC publishes information about business expenses incurred by HMRC Board Members, on a quarterly basis.

HM Revenue & Customs Board Members' Hospitality Received

HM Revenue & Customs (HMRC) information about hospitality received by HMRC senior managers. HMRC releases information about hospitality received by board members quarterly. The...

HM Revenue & Customs officials' meetings with tobacco stakeholders

Details of HMRC officials' meetings with tobacco stakeholders.

Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

Customs Handling of Import and Export Freight (CHIEF) declarations database

The Customs Handling of Import and Export Freight (CHIEF) system records the movement of goods by land, air and sea. It allows importers, exporters and freight forwarders to complete customs...

Customs Handling of Import and Export Freight (CHIEF) declarations database

The Customs Handling of Import and Export Freight (CHIEF) system records the movement of goods by land, air and sea. It allows importers, exporters and freight forwarders to complete customs...

HM Revenue & Customs Permanent Secretaries' Meetings With External Organisations

Information on meetings between HMRC's Permanent Secretaries and external organisations. HMRC publishes details of Permanent Secretaries meetings with external organisations, on a quarterly...

Electronic purchasing card solution use - HM Revenue & Customs

HMRC publishes details of all spending over £500 using an electronic purchasing card solution (ePCS) on a monthly basis. The ePCS has replaced the government procurement card (GPC). Note: In...