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NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage. Source: Cabinet Office (CO) Publisher: DCLG...

Data Losses

The number of incidents and customers affected by losses of data. Updated: monthly.

Data Losses

The number of incidents and customers affected by losses of data. Updated: monthly.

Stamp duty land tax: Property prices

Estimated numbers of transactions, value of transactions and total yield attributable to residential and non residential land and property Source: HM Customs and Revenue Publisher: HM Customs and...

Personal Incomes from tax records

Income earned and tax paid by economic activity. Breakdowns provided for those employed and self-employed. Source: HM Customs and Revenue Publisher: HM Customs and Revenue Geographies: Local...

International Trade

Administrative datasets on Customs Duties, other taxes due and administer International Trade

International Trade

Administrative datasets on Customs Duties, other taxes due and administer International Trade

Child Tax Credit and Working Tax Credit Statistics, Provisional

Detailed view of Tax Credits customers and their entitlement at snapshot points in time in April or December; includes geographical breakdown at country, region, local authority and parliamentary...

HMRC Air Travel

A spreadsheet containing details of air travel by HM Revenue & Customs during 2011 to 2012.

Child and Working Tax Credit (CTC) and (WTC) and children in out of work household geographical analysis for Local Authorities

This data provides bi-annual analysis of the number of children and families receiving Child Tax Credit (CTC) or working Tax Credit (WTC) and whether they are in out of work households. This data...

Helpline database for Childcare Affordability Pilots (CAP09)

Information collected by the spoken for helpline taking customers' calls for the CAP09 pilots. Updated: quarterly. Data coverage: 2009/10

Helpline database for Childcare Affordability Pilots (CAP09)

Information collected by the Spoken for helpline taking customers' calls for the CAP09 pilots. Updated: quarterly. Data coverage: 2009/10

Customer Satisfaction - National Archives UK Government Web Archive

Customer Satisfaction figures for the National Archives UK Government Web Archives from December 2017

UK Overseas Trade Statistics

This publication provides details of the overseas trade in goods statistics (OTS) of the United Kingdom (UK) which are published as National Statistics by HM Revenue and Customs. The OTS are a...

How are we doing? HMRC’s performance

Report on HMRC's performance We look at a range of compliance, operational and customer service measures throughout the year to assess our performance.

Planning NI Customer Satisfaction Survey

Headline and full results of the Planning NI Customer Satisfaction Survey. Source agency: Environment (Northern Ireland) Designation: Official Statistics not designated as National...

Customer Service help desk statistics

Service desk performance statistics against operational KPIs

Customer Account Management (CAM Lite)

The Customer Account Management (CAMLite) Database is used to maintain records of customer contact, including change of address and change of payment method details. The database includes...

RightNow Customer Relationship Management System

Staff contact information: name, payband, unit, building, location and contact details (phone, fax), job title and function; Also Dft enquiry contacts: name and extension number of approximately...

Roads Service Customer Satisfaction Report

Customers' opinions of the services provided by Roads Service in Northern Ireland. This includes key services such as gritting, road drainage, street lighting, safety measures, provision made for...