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Customs Handling of Import and Export Freight (CHIEF) declarations database

The Customs Handling of Import and Export Freight (CHIEF) system records the movement of goods by land, air and sea. It allows importers, exporters and freight forwarders to complete customs...

HM Revenue & Customs Permanent Secretaries' Meetings With External Organisations

For data after December 2023, go to https://www.data.gov.uk/dataset/853db0b2-4767-486b-86a1-a872034fcefe/hmrc-senior-officials-meetings-data Information on meetings between HMRC's Permanent...

Electronic purchasing card solution use - HM Revenue & Customs

HMRC publishes details of all spending over £500 using an electronic purchasing card solution (ePCS) on a monthly basis. The ePCS has replaced the government procurement card (GPC). Note: In...

Service Complaints

RNAS Yeovilton. Equality and Diversity files complaint Documentation which is held electronically and in some instances in hard copy. Completed cases are scanned and saved as records.

HM Revenue and Customs real time data page for energy consumption

Real time energy consumption data for the HM Revenue and Customs headquarter building. 100 Parliament Street, Whitehall.

Workforce Management Information - HM Revenue & Customs and Valuation Office Agency

Monthly management information on staff numbers and paybill costs in Civil Service departments, their agencies and their executive NDPBs. For workforce numbers, both payroll and non-payroll...

Complaints About Schools

The Department for Education is committed to continuous improvement in its handling of complaints about schools. The completed report covers complaints that relate to state funded schools...

Police complaints by ethnicity

Police complaints received, by police force area and ethnic appearance of complainant Source: Ministry of Justice (MoJ) Publisher: Ministry of Justice Geographies: Police Force Area Geographic...

Non-consolidated Performance Related Pay - HM Revenue & Customs and Valuation Office Agency

Publication of information on Non-consolidated Performance Related Pay data for departments and their agencies in respect of the performance year 2010-11 onwards.

Customers

GBCC - Customers of GBCC

Customer Feedback Handler

Database to record customer feedback. The database records details of customers who have contacted DWP with compliments, complaints and suggestions. The system records Name, National Insurance...

UKBA percentage of complaints responded to within service standard

The number of complaints received about UK Border Agency staff and contractors (broken down into serious misconduct, minor misconduct and service complaints) and about the service the agency...

National Archives Customer Satisfaction

Details of onsite satisfaction levels recorded for the National Archives public services, along with results of customer telephone survey

Customer Data Management System

Customer names, addresses, services delivered, interactions etc.

Formal Complaints about the Food Standards Agency

Complaints about the Food Standards Agency handled under stage 1 to 3 of the formal complaints process.

Complaints data about DWP

Volume of complaints recorded in DWP at each stage of the complaint escalation process

Injurious Weeds complaints in England

Number and location of injurious weeds complaints made in England, Source: Derived from data gathered by the Weeds team in Natural England.

Historic service complaints

Table showing number of service complaints each approved regulator received during the three year period ending 31 December 2009 used to calculate regulators' shares of annual Office for Legal...

Clinical incidents and complaints

Statutory information collected for regulatory purpose

UK Visas & Immigration Customer Service Standards

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service...