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Product Recalls and Withdrawals

If there is a problem with a food product that means it should not be sold, then it might be 'withdrawn' (taken off the shelves) or 'recalled' (when customers are asked to return the product). The...

Daily Customer Meter Data - local area study

A dataset showing daily water consumption readings in cubic metres (m3) from internal and/or external meters in a discrete study in two distribution management areas (DMAs) in Yorkshire between...

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - Average wait time (Minutes)

Failed payment recalls

Customer level data containing details of payment recalls that have failed Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Exploratory evaluation of the Next Step service

Data that supports BIS research report no. 97, on a study to evaluate outcomes associated with the Next Step careers and skills advice service. Explored the potential for exploiting the new Next...

Overpayment Archive Database

Archive of customer accounts / debts recorded which cannot be built on Debt Manager. Location: GB wide data Time Period: Under Review Update Frequency: Daily Financial Information: Included Data:...

Overpayments Decisions Calculations & Appeals database

Customer level data via the Overpayment, Decisions, Calculations and Appeals process that have lodged an appeal or requested a reconsideration. Location: GB wide data Time Period: 14 months...

Debt Management Clerical Database

Customer accounts / debts recorded which could not be built on Debt Manager. Location: GB wide data Time Period: 14 months following recovery Update Frequency: Daily Financial Information:...

Debt Management Child Maintenance Clerical Database

Customer accounts / debts recorded which cannot be built on Debt Manager. Location: GB wide data Time Period: 14 months following recovery Update Frequency: Daily Financial Information:...

Destinations Survey 2011

The Destinations Survey 2011 is a one off survey of 9,000 customers who have left either Jobseekers Allowance, Income Support or Employment and Support Allowance. The survey includes information on...

Debt Management Matching Scans

Customer level data that have been data matched giving details of any benefits debtors who are in receipt in order for Debt department to set up recovery. Location: GB wide data Time Period: 14...

Pension Service Computer System

Pension Service Computer System. Database containing details of customers claiming State Pension. This is payable to customers who have reached State Pension Age and who have been paid or...

Adviser Discretionary Fund

The Adviser Discretionary Fund is a financial incentive designed to help Jobcentre Plus customers make the transition from claiming benefits into employment. The main purpose is to help Jobcentre...

VOA Council Tax - customer details

Reports from Local Authorities (or taxpayer themselves where we have contact). Updated: regularly

Point of Sale (POS) Customer Data

Point of sale software customer information

East Asia Office Customer Correspondence

Customer correspondence

VOA Council Tax - customer details

Reports from Local Authorities (or taxpayer themselves where we have contact). Updated: regularly

Census Customer Services Contacts database

Contacts database with customer details regarding census products and recipients of census news alerts

Evaluation of National Careers Service partnership delivery

Data from a customer survey that was carried out during the evaluation. The survey was a sample of 100 National Careers Service customers and is not a representative sample. The data was for an...