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HSBC Report

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Automatic return of unapplied credit

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Advice of wrong account for credits

Customer level data containing details of amendments required to customers' bank details Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data:...

Deletions Database

Customer level data - this is a list of cases (customer names and National Insurance Numbers) that have been deleted due to exceptions with in the Debt Manager process. Location: GB wide data Time...

Subject Access Requests

Database containing details of Subject Access Requests for personal information made by pension age customers and disability claims customers.

Dual Running Main Spreadsheet

Customer level details of customer refund information for Central Payment System and Local Payment System Location: GB wide data Time Period: Majority of data held for 14 months Update Frequency:...

National Archives - Calls to the Contact Centre

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

Six Month Offer

The Six Month Offer (6MO) was a recruitment subsidy for job seekers that ended in March 2011. The data consists of qualitative research with customers, providers/brokers and employers; three waves...

NI 180 The number of changes of circumstances which affect customers HB/CTB benefit entitlement within the year.

The number of changes to customers HB/CTB benefit entitlement that are processed by the local authority in a year. Source: Department for Work and Pensions (DWP) Publisher: DCLG Floor Targets...

NI 180 - The number of changes of circumstances which affect customers HB/CTB benefit entitlement within the year.

The number of changes to customers HB/CTB benefit entitlement that are processed by the local authority in a year.

Allergy Alerts

Sometimes there will be a problem with a food product that means it should not be sold. Then it might be 'withdrawn' (taken off the shelves) or 'recalled' (when customers are asked to return the...

Request for information (requisition) data

This dataset shows: * the 500 customers that send the most applications to us * the number and type of applications we receive and complete * how many requests for information we send to...

Central Payment System Reports

Customer level details of payment rejection reports generated by the departments main system payment system, Central Payment System. Location: GB and Northern Ireland Time Period: Records held for...

Daily Customer Meter Data - local area study

A dataset showing daily water consumption readings in cubic metres (m3) from internal and/or external meters in a discrete study in two distribution management areas (DMAs) in Yorkshire between...

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - Average wait time (Minutes)

Pension Credit

Pension Credit Database containing details of customers claiming Pension Credit which is an income related benefit for customers of pensionable age. This information includes Name, National...

National Archives - Calls to the Contact Centre 2019-20

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

OS Linked Identifiers API

The OS Linked Identifiers API allows you to access the valuable relationships between properties, streets and OS MasterMap identifiers (TOIDs). Benefit from the valuable relationship found in OS...

OS Places API

Find UK addresses instantly online and be confident you're getting the most up-to-date information with our address API.  Perform accurate geocoding and reverse geocoding with our secure,...