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Complaint Gateway database

Record of complaints received about IPs and referrals to authorising bodies

DVA Annual Customer Satisfaction Survey Headline Results

This summary release provides the headline results fom the Driver and Vehicle Agency Annual Customer Satisfaction Survey. Source agency: Environment (Northern Ireland) Designation: Official...

DVA Annual Customer Satisfaction Survey Full Report

This publication contains the detailed analysis from the Driver and Vehicle Agency Annual Customer Satisfaction Survey. Source agency: Environment (Northern Ireland) Designation: Official...

Planning Portal Customer Relationship Management database (Sugar)

Web-based Customer Relationship Management database, used by Planning portal team

Department of Finance and Personnel (Northern Ireland) Customer Survey

Covers satisfaction levels with the Department's customer service both overall and relating to specific themes, such as Communication. Source agency: Finance and Personnel (Northern...

Customer Agreements

FCO(S) - Agreements with customers

Customer Information

Contains Approx 4000 records. Contains – Name, address, gender, medical history, and financial records. Coverage – GB and some international. Timeframes – the duration of the case with us and one...

Monthly Overseas Trade Statistics datasets and importers details

These are downloadable open format versions of the complete monthly Overseas Trade Statistics (OTS) and Importers Details datasets, with a 6 year archive of past data. They are published by HM...

Independent Complaints Assessor cases

Details required for Independent Complaints Assessor cases correspondence including letters from customers and DSA evidence to support the case concerned.

Plymouth City Council compliments and complaints

Data showing the amount of compliments and complaints received by Plymouth City Council's planning (now Strategic Planning and Infrastructure) department

Number of Adult Complaints assessed at Green

Number of Adult Complaints assessed at Green

Investors in People Customer Relationship Management database

This dataset, which is updated daily, covers organisations at all stages of their Investors in People Journey (Lead, Working with, Accredited). It provides details of customers since Investors in...

Performance Dashboard Customer registrations for County Parish Holding allocations

This dashboard shows information about how the Customer registrations for County Parish Holding allocations service is currently performing. This is a "beta" service. The dashboard shows number...

Disclosure and Barring Service response times for complaints, enquiries and disputes

Data relating to DBS responses to complaints, enquiries and disputes measured against performance standards.

Ofsted inspector inspection activity and performance data.

This dataset provides data related to Ofsted inspectors' inspection activity and inspection performance outcomes (e.g. quality assurance work/complaints). It is collected during the course of our...

Highways damage and obstruction

This is data taken from Plymouth City Council customer services feedback compliments and complaints system. It is derived from entries by our citizens to report highway damage, accidents, potholes...

Customer Services contact enquiries

**DUE TO TECHNICAL PROBLEMS THIS DATA IS CURRENTLY UNAVAILABLE** Information showing customer contact to our Contact Centre and One Stop Centres by month. Dataset Guidance ---------------- * ...

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Customer Satisfaction - Council Tax

Customer satisfaction survey results for the Council Tax call centre. Surveys are conducted every quarter and surveying runs for 1 month

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The term “Generic”...