Data on written complaints in the NHS

Published by NHS Digital.   Licensed under [Open Government Licence] Open Government Licence. Read More
Openness rating:
Reason: Content of file appeared to be format "CSV" which receives openness score: 3.
★★★★★  Linked data - data URIs and linked to other data (e.g. RDF)
★★★★☆  Linkable data - served at URIs (e.g. RDF)
★★★☆☆  Structured data in open format (e.g. CSV)
★★☆☆☆  Structured data but proprietry format (e.g. Excel)
★☆☆☆☆  Unstructured data (e.g. PDF)
Score updated: 15/01/2017
Open Data Certificate: Bronze Level
Health

The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. The annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April and 31 March each year.

From 2015/16, the data is published quarterly. The quarterly data remain provisional and experimental and therefore subject to change.

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Data Resources (9 in a time series)

2016

ZIP
3/2016 Data on written complaints

2015

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12/2015 Data on written complaints
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9/2015 Data on written complaints
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6/2015 Data on written complaints
ZIP
3/2015 Data on written complaints

2014

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3/2014 Data on written complaints

2013

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3/2013 Data on written complaints

2012

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3/2012 Data on written complaints

2011

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3/2011 Data on written complaints

Additional Information

Added to data.gov.uk 11/12/2011
Theme Health
Temporal coverage 4/2010 - 3/2016
Geographic coverage England
National statistic yes
ONS category Health and Social Care
Update frequency quarterly
Themes (secondary) No value
Mandate No value
Schema/Vocabulary No value
Code list No value
Service Level No value

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