Passenger experience

• Published by: Office of Rail and Road
• Last updated: 08 October 2020
• Topic: Transport
• Licence: Open Government Licence

Summary

Complaints rail passengers make about their train journey

Source agency: Office of rail and road

Designation: National Statistics

Language: English

Alternative title: Rail complaints

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Data links

Link to the data	Format	File added	Data preview
Table 4410 - Delay compensation claims	ODS	31 July 2020	Not available
Table 4310 - Disabled persons railcards (DPRC) in circulation and issued	ODS	31 July 2020	Not available
Table 4213 - Passenger assists by station operator	ODS	31 July 2020	Not available
Table 4210 - Passenger assists and bookings	ODS	31 July 2020	Not available
Table 4174 - Passenger satisfaction with complaints handling by operator	ODS	31 July 2020	Not available
Table 4170 - Passenger satisfaction with complaints handling	ODS	31 July 2020	Not available
Table 4123 - Praise per 100,000 journeys by operator	ODS	30 July 2020	Not available
Table 4153 - Complaints responded to within 10 and 20 working days by operator	ODS	30 July 2020	Not available
Table 4133 - Complaints categories by operator	ODS	30 July 2020	Not available
Table 4130 - Complaints categories	ODS	30 July 2020	Not available
Table 4160 - Appeals categories closed by Transport Focus and London TravelWatch	ODS	01 April 2016	Not available
Table 4163 - Appeals closed by Transport Focus and London TravelWatch by operator	ODS	01 April 2016	Not available
Table 4180 - National Rail Enquiries telephone service	ODS	01 April 2016	Not available
Table 4113 - Complaints per 100,000 journeys by operator	ODS	01 April 2016	Not available
Table 4110 - Complaints per 100,000 journeys	ODS	01 April 2016	Not available
Table 4143 - Complaints by contact method and operator	ODS	01 April 2016	Not available

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