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Measuring Tax Gaps

Statistics relating to estimates of tax gaps - the difference between tax collected and that, which in HMRC's view, should be collected. The VAT gap estimate for 2012-13 relies on National...

Customer Contact

Information on customer contacts with the Council, including telephone, email, face-to-face and online contacts.

Tax avoidance schemes: accelerated payments

Those who use a disclosed avoidance scheme on this list may be required to pay an upfront payment of tax called an accelerated payment. HM Revenue & Customs (HMRC) gives an avoidance scheme...

Next step customer satisfaction and progression surveys

Satisfaction and progression survey data for customers of Next Step collected one month (satisfaction) and six months (progression) after the adviser session (September 2011 - March 2012). Survey...

UK Visas & Immigration Customer Service Standards

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service...

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

HMRC Senior Officials Travel Report

For data after December 2023, go to https://www.data.gov.uk/dataset/5e3b0a1a-bfb6-4d43-9289-758b70c23a25/hmrc-senior-officials-expenses-data This document reports all travel, accommodation and...

Student Finance Customer Accounts System

Student Finance customer accounts operational data. Contains data on all payments of student finance to individuals, institutions and suppliers (suppliers of Disabled Students' Allowance services)....

DVA Annual Customer Satisfaction Survey Headline Results

This summary release provides the headline results fom the Driver and Vehicle Agency Annual Customer Satisfaction Survey. Source agency: Environment (Northern Ireland) Designation: Official...

DVA Annual Customer Satisfaction Survey Full Report

This publication contains the detailed analysis from the Driver and Vehicle Agency Annual Customer Satisfaction Survey. Source agency: Environment (Northern Ireland) Designation: Official...

Planning Portal Customer Relationship Management database (Sugar)

Web-based Customer Relationship Management database, used by Planning portal team

Department of Finance and Personnel (Northern Ireland) Customer Survey

Covers satisfaction levels with the Department's customer service both overall and relating to specific themes, such as Communication. Source agency: Finance and Personnel (Northern...

Monthly Overseas Trade Statistics datasets and importers details

These are downloadable open format versions of the complete monthly Overseas Trade Statistics (OTS) and Importers Details datasets, with a 6 year archive of past data. They are published by HM...

Customer Meter Data

This dataset comprises of Yorkshire Water Customer Meter data both actual and estimated readings for domestic properties in the Yorkshire Water operational area. The dataset has been anonymised to...

Customer Access Points

List of customer access points, both face to face and electronic kiosks in Warwickshire includes location specified by latitude and longitude.

Customer Satisfaction - All

  Our Contact & Support centre regularly surveys customers to measure satisfaction with the telephone service received. Each survey period runs for 1 month and aims to record the views of as...

Customer Services Performance

The attached report provides information regarding Customer Service Performance. The first tab provides information on the Key Performance Indicators and other Performance Indicators The...

Customer Access Points

Spatial dataset of Durham County Council Customer Access Points. Please see http://www.durham.gov.uk/article/1909/Customer-Access-Points for more information.

Investors in People Customer Relationship Management database

This dataset, which is updated daily, covers organisations at all stages of their Investors in People Journey (Lead, Working with, Accredited). It provides details of customers since Investors in...