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IT Unavailability

The time that information systems are unavailable. Updated: monthly.

HMRC Risk and Intelligence Service / Local Compliance National Delivery Schedule

No. of cases required compared to the no. issued. Updated: monthly.

Staff Sickness Absence Reports

Details of rolling 12 months and monthly sickness absence.

Post Inventory

The amount of work on hand for defined items. Updated: monthly.

Invoices Prompt Payments

The proportion of invoices paid to agreed timescales. Updated: monthly.

Businesses Admin Burden

The cost to business of complying with HMRC requirements. Updated: monthly.

Budget and Actuals figures

HMRC expenditure versus the budgeted expenditure. Updated: monthly.

Asset Recovery data

Confiscation Orders and Cash Seizures/forfeitures. Updated: monthly.

Invoices Prompt Payments

The proportion of invoices paid to agreed timescales. Updated: monthly.

Gambling Accounting Centre data (GAC)

Betting, gaming and lottery duties returns. Updated: monthly.

Ancillary Costs Survey (ACS)

Stratified sample survey of Intrastat Traders. Updated: monthly.

Office Carbon Emissions

The carbon emitted from offices used by HMRC. Updated: monthly.

Grievances

Number of grievances cleared within agreed timescales. Updated: monthly.

Data Losses

The number of incidents and customers affected by losses of data. Updated: monthly.

Mandatory Training

Number of staff taking up mandatory training. Updated: monthly.

Office Carbon Emissions

The carbon emitted from offices used by HMRC. Updated: monthly.

Data Losses

The number of incidents and customers affected by losses of data. Updated: monthly.

Mandatory Training

Number of staff taking up mandatory training. Updated: monthly.

Post Inventory

The amount of work on hand for defined work items. Updated: monthly.

Grievances

Number of grievances cleared within agreed timescales. Updated: monthly.