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DIO Operations Accommodation Customer Satisfaction Key Performance Indicators

These Key Performance Indicators (KPI) were developed after consultation with UK Service Family Accommodation key stakeholders, including representatives of Service families. The KPIs provide...

NI Water's AIR submission to NIAUR regarding Customer Service

NI Water's Annual Information Return submission to NIAUR regarding Customer Service - 1

NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

NI Water AIR21 Customer Service 2 2020 2021

NI Water Annual Information Return 2020 2021 Table 5 Key Outputs Customer Service 2

Universal Credit

Universal Credit is a benefit that has started to replace six existing benefits. This database contains details of customers claiming Universal Credit through Pathfinder sites. The information...

Carers Allowance

Carers Allowance Database containing details of customers claiming Carers Allowance which is a non-contributory benefit for people aged 16 and over who look after a severely disabled person for at...

Job Seekers Allowance data

Jobseekers Allowance (JSA) is a benefit paid to people who are over 18 and who are able and available for work. This database contains individual level data of all JSA customers, including...

Winter Fuel Payments

Statistics on Winter Fuel Payments made to customers in GB and the EEA. Data is published with the relevant edition of the Statistical...

Travel Data - Transparency Agenda and FOI Request

The Government Procurement Service (GPS) is in receipt of a request under the Freedom of Information Act to release the following data: Flight bookings made by GPS customers through the various...

Finance Dataset

All financial transactions made by SLC as part of its functions, including payments to/on behalf of customers and payments to suppliers.

Basic Skills

Includes information on individuals who engage (via Jobcentre intervention) in any part of the basic skills process. The dataset is used to evaluate client literacy and numeracy levels. The data...

Code-Point

Code-Point® precisely locates 1.7 million postcode units in Great Britain and Northern Ireland. Each unit contains an average of 15 adjoining addresses. For direct marketers, Code-Point® helps you...

UKBA percentage of complaints responded to within service standard

The number of complaints received about UK Border Agency staff and contractors (broken down into serious misconduct, minor misconduct and service complaints) and about the service the agency...

Website visitor survey - 2013

external Survey on customer satisfaction regarding EA website Attribution statement: © Environment Agency copyright and/or database right 2016. All rights reserved.

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

NI Water Key Outputs Customer Service - 2 2019 2020

NI Water Annual Information Return - Key Outputs Customer Service - 2 2019 2020

NI Water Key Outputs Customer Service - 1 2019 2020

NI Water Annual Information Return - Key Outputs Customer Service - 1 2019 2020

NI 116 Proportion of children in poverty

Proportion of dependent children in a Local Authority who live in households whose equivalised income is below 60% of the contemporary national median. Source: Department for Work and Pensions...

Northern Ireland Concessionary Fares Users' Survey

Northern Ireland Concessionary Fares User Survey is a statistical bulletin about customer usage of the Concessionary Fares Scheme and the Section 75 profile of Concessionary Fare holders. The...

NI 152 - Working age people on out-of-work benefits

This indicator measures the percentage of the working age population who are claiming out of work benefits. Working age benefits include the main out-of-work client group categories (unemployed...