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Customer Service Quarterly KPI Underlying Data 2018-19

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data 2019-20

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Destinations Survey 2011

The Destinations Survey 2011 is a one off survey of 9,000 customers who have left either Jobseekers Allowance, Income Support or Employment and Support Allowance. The survey includes information on...

Debt Management Matching Scans

Customer level data that have been data matched giving details of any benefits debtors who are in receipt in order for Debt department to set up recovery. Location: GB wide data Time Period: 14...

Pension Service Computer System

Pension Service Computer System. Database containing details of customers claiming State Pension. This is payable to customers who have reached State Pension Age and who have been paid or...

Adviser Discretionary Fund

The Adviser Discretionary Fund is a financial incentive designed to help Jobcentre Plus customers make the transition from claiming benefits into employment. The main purpose is to help Jobcentre...

Evaluation of National Careers Service partnership delivery

Data from a customer survey that was carried out during the evaluation. The survey was a sample of 100 National Careers Service customers and is not a representative sample. The data was for an...

Debt Management Court Collections Database

Records customer accounts / debts that cannot be built on Debt Manager as they are paid via the Courts in respect of Compensation orders and costs. Location: GB & Overseas wide data Time...

Stakeholder management and mailing lists

Lists of customers and stakeholders that are communicated to by the Procurement Policy & Capability Team

National Security Vetting data

Data relating to security clearances for MoD and other repayment customers

Information material purchases

Information material purchases - customer details. Business addresses held.

Universal Credit Household Survey

A quantitative survey for 5529 customers concerning their attitudes to work and benefits.

Access to Work Official Statistics

Quarterly Official Statistics on Access to Work. Records numbers of new customers helped in the period and numbers of existing customers who continue to receive...

Accidents and Assaults Database

This is a database containing historical data of a sensitive nature i.e. Reported incidents of unacceptable customer behaviour. The Database is built on a small systems platform with access...

MiniScale

MiniScale is a free digital map of Great Britain in a single data file that clearly shows towns and cities, motorways, major roads, railways and airports. Benefits and key features Show customers...

OS MasterMap® Imagery Layer

The OS MasterMap Imagery Layer is a maintained seamless digital dataset of high-quality 24-bit colour orthorectified aerial photography of Great Britain. It provides vital information that cannot...

Winter fuel payments data

The Winter Fuel Payment is an annual tax-free payment made to eligible people to help towards their winter heating costs and is paid automatically between November and December each year. This data...

Employment and Support Allowance database

Employment and Support Allowance (ESA) Database contains details of customers claiming ESA, an integrated contributory and income-related allowance for customers claiming benefit on the grounds of...

NIW CUSTOMER SERVICE 2 2019 2020

NI Water Annual Information Return 2019 2020 Table 5 Key Outputs Customer Service 2 (total)

NIW CUSTOMER SERVICE 1 2019 2020

NI Water Annual Information Return 2019 2020 Table 4 Key Outputs Customer Service 1 (total)