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Allergy Alerts

Sometimes there will be a problem with a food product that means it should not be sold. Then it might be 'withdrawn' (taken off the shelves) or 'recalled' (when customers are asked to return the...

Request for information (requisition) data

This dataset shows: * the 500 customers that send the most applications to us * the number and type of applications we receive and complete * how many requests for information we send to...

Enhanced Transmission Service Enhancements Payment Files

Customer data including DWP's customer bank details which are being transferred on behalf of DWP, Northern Ireland Social Security Agency and other government departments. This includes direct...

Expert Domain Database

Customer level details of cases received from Creditors/Local Offices Location: GB wide data Time Period: Under review Update frequency: Updated Daily Financial Information: Included Data: Customer...

Payment Recalls

Customer level data containing details of payment recalls Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer personal details,...

National Archives - Calls to the Contact Centre 2019-20

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

OS Linked Identifiers API

The OS Linked Identifiers API allows you to access the valuable relationships between properties, streets and OS MasterMap identifiers (TOIDs). Benefit from the valuable relationship found in OS...

OS Places API

Find UK addresses instantly online and be confident you're getting the most up-to-date information with our address API.  Perform accurate geocoding and reverse geocoding with our secure,...

Failed payment recalls

Customer level data containing details of payment recalls that have failed Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Exploratory evaluation of the Next Step service

Data that supports BIS research report no. 97, on a study to evaluate outcomes associated with the Next Step careers and skills advice service. Explored the potential for exploiting the new Next...

Overpayment Archive Database

Archive of customer accounts / debts recorded which cannot be built on Debt Manager. Location: GB wide data Time Period: Under Review Update Frequency: Daily Financial Information: Included Data:...

Overpayments Decisions Calculations & Appeals database

Customer level data via the Overpayment, Decisions, Calculations and Appeals process that have lodged an appeal or requested a reconsideration. Location: GB wide data Time Period: 14 months...

Debt Management Clerical Database

Customer accounts / debts recorded which could not be built on Debt Manager. Location: GB wide data Time Period: 14 months following recovery Update Frequency: Daily Financial Information:...

Debt Management Child Maintenance Clerical Database

Customer accounts / debts recorded which cannot be built on Debt Manager. Location: GB wide data Time Period: 14 months following recovery Update Frequency: Daily Financial Information:...

Product Recalls and Withdrawals

If there is a problem with a food product that means it should not be sold, then it might be 'withdrawn' (taken off the shelves) or 'recalled' (when customers are asked to return the product). The...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

ONS Mid-Year Population Estimates - Custom Age Tables

**Excel Age-Range creator for Office for National Statistics (ONS) Mid year population estimates (MYE) covering each year between 1999 and...

% of customers who were satisfied with the overall level of service provided

% of customers who were satisfied with the overall level of service provided

Footfall in Customer Centre - % served within target wait time

Footfall in Customer Centre - % served within target wait time

Customer Service Quarterly KPI Underlying Data 2019-20

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...