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NI 180 - The number of changes of circumstances which affect customers HB/CTB benefit entitlement within the year.

The number of changes to customers HB/CTB benefit entitlement that are processed by the local authority in a year.

Daily Customer Meter Data - local area study

A dataset showing daily water consumption readings in cubic metres (m3) from internal and/or external meters in a discrete study in two distribution management areas (DMAs) in Yorkshire between...

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - Average wait time (Minutes)

VOA Council Tax - customer details

Reports from Local Authorities (or taxpayer themselves where we have contact). Updated: regularly

Point of Sale (POS) Customer Data

Point of sale software customer information

East Asia Office Customer Correspondence

Customer correspondence

VOA Council Tax - customer details

Reports from Local Authorities (or taxpayer themselves where we have contact). Updated: regularly

Census Customer Services Contacts database

Contacts database with customer details regarding census products and recipients of census news alerts

Overseas Payment Order Rejections

Customer level data detailing returned overseas payments Location: Overseas Customer data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer personal...

Urgent Payments Overseas

Customer Level data detailing urgent payments issued by Overseas Location: Overseas Customer data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

HSBC Report

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Automatic return of unapplied credit

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Advice of wrong account for credits

Customer level data containing details of amendments required to customers' bank details Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data:...

Subject Access Requests

Database containing details of Subject Access Requests for personal information made by pension age customers and disability claims customers.

Deletions Database

Customer level data - this is a list of cases (customer names and National Insurance Numbers) that have been deleted due to exceptions with in the Debt Manager process. Location: GB wide data Time...

National Archives - Calls to the Contact Centre

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

Dual Running Main Spreadsheet

Customer level details of customer refund information for Central Payment System and Local Payment System Location: GB wide data Time Period: Majority of data held for 14 months Update Frequency:...

Six Month Offer

The Six Month Offer (6MO) was a recruitment subsidy for job seekers that ended in March 2011. The data consists of qualitative research with customers, providers/brokers and employers; three waves...

Allergy Alerts

Sometimes there will be a problem with a food product that means it should not be sold. Then it might be 'withdrawn' (taken off the shelves) or 'recalled' (when customers are asked to return the...