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Overseas Payment Order Rejections

Customer level data detailing returned overseas payments Location: Overseas Customer data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer personal...

Urgent Payments Overseas

Customer Level data detailing urgent payments issued by Overseas Location: Overseas Customer data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

HSBC Report

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Automatic return of unapplied credit

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

Advice of wrong account for credits

Customer level data containing details of amendments required to customers' bank details Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data:...

Subject Access Requests

Database containing details of Subject Access Requests for personal information made by pension age customers and disability claims customers.

Deletions Database

Customer level data - this is a list of cases (customer names and National Insurance Numbers) that have been deleted due to exceptions with in the Debt Manager process. Location: GB wide data Time...

Dual Running Main Spreadsheet

Customer level details of customer refund information for Central Payment System and Local Payment System Location: GB wide data Time Period: Majority of data held for 14 months Update Frequency:...

Daily Customer Meter Data - local area study

A dataset showing daily water consumption readings in cubic metres (m3) from internal and/or external meters in a discrete study in two distribution management areas (DMAs) in Yorkshire between...

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

Footfall in Customer Centre - Average wait time (Minutes)

Footfall in Customer Centre - Average wait time (Minutes)

Six Month Offer

The Six Month Offer (6MO) was a recruitment subsidy for job seekers that ended in March 2011. The data consists of qualitative research with customers, providers/brokers and employers; three waves...

National Archives - Calls to the Contact Centre

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

Central Payment System Reports

Customer level details of payment rejection reports generated by the departments main system payment system, Central Payment System. Location: GB and Northern Ireland Time Period: Records held for...

VOA Council Tax - customer details

Reports from Local Authorities (or taxpayer themselves where we have contact). Updated: regularly

Point of Sale (POS) Customer Data

Point of sale software customer information

East Asia Office Customer Correspondence

Customer correspondence

VOA Council Tax - customer details

Reports from Local Authorities (or taxpayer themselves where we have contact). Updated: regularly

Census Customer Services Contacts database

Contacts database with customer details regarding census products and recipients of census news alerts

Pension Credit

Pension Credit Database containing details of customers claiming Pension Credit which is an income related benefit for customers of pensionable age. This information includes Name, National...