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Customer Services contact enquiries

**DUE TO TECHNICAL PROBLEMS THIS DATA IS CURRENTLY UNAVAILABLE** Information showing customer contact to our Contact Centre and One Stop Centres by month. Dataset Guidance ---------------- * ...

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Customer Satisfaction - Council Tax

Customer satisfaction survey results for the Council Tax call centre. Surveys are conducted every quarter and surveying runs for 1 month

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The term “Generic”...

Council Tax Customer Satisfaction

Council Tax Customer Satisfaction survey 2018/19 - customer calls conducted quarterly

Customer Satisfaction Survey Results

  Our Customer Service Centre runs regular surveys to measure overall satisfaction with the service received. Each survey operates for a month and aims to record the views of as many customers as...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The term “Generic”...

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Affordable houses customer survey

Data showing customer survey results for those in new affordable homes

Customer details (including learners' records and exam registrations)

British Council - Details of customers and beneficiaries of the British Council's services. Data held on a variety of systems

Overseas Market Introduction Service

Customer names, addresses etc.

AccessNI Customer Survey

Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website. Source agency: Northern Ireland Statistics and Research...

Customer Contacts Database

Contains customer contact details, vessel details and emails. Data collection ceased.

Customer Information System

Details of war pension information drawn from casework

Customer Complaints database

CRM (Customer Records Management) system used to record complaints to the Agency

HR Customer Queries

HR

OS OpenMap Local

Map, visualise, and truly understand your data at street level. The most detailed street-level open data vector mapping product available, OS Open Map – Local is a great backdrop over which to...

Transaction Data

Transaction Data shows how many customer applications we completed in the previous month. We publish 5 different versions of this dataset. They're normally available to download on the 15th day of...

Energy Saving Advice Service (ESAS) - Customer Relationship Management (CRM) database

To log details of the customer call including, name and contact details of the customer, reason for call, advice provided and call outcome. This provides both management information to DECC and...

Proportion of people who use services who reported that they had as much social contact as they would like

Proportion of people who use services who reported that they had as much social contact as they would like