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% of FOI reviews responded to 'In Time'
% of Child Complaints responded to 'In Time'
% of LGSCO cases responded to 'In Time'
% of Adult Complaints responded to 'In Time'
% of EIR reviews responded to 'In Time'
% of ICO cases responded to 'In Time'
Number of FOI reviews responded to 'In Time'
% of 4Cs Complaints responded to 'In Time'
% of Requests for Information responded to 'In Time'
Number of EIR reviews responded to 'In Time'
% of Housing Ombudsman cases responded to 'In Time'
% of Rights of Individuals responded to 'In Time'
Number of ICO cases responded to 'In Time'
Number of Requests for Information responded to 'In Time'
Number of Rights of Individuals requests responded to 'In Time'
% of Grade 1 4Cs Complaints responded to 'In Time'
% of ST1 complaints responded to within 5 days A complaint is 'any expression of dissatisfaction, however made, from a member of the public about the level or nature of a council service, policy...
Record of customer contact with Customer Enquiry Unit and other DSA branches excluding Chief Executive's Office.
Archive of details of non-official correspondence.
Respondents in Public Attitudes 2009 Survey rating how frequently they behaved in certain ways which used less energy in the home