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Exceptions to Cross-Government moratoria on spend in HMRC ICT : Oct – Dec 2013

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Department Organisation Name Project name Basis for expenditure approval Total Value requested (£M) Total Value Approved (£M) Date of approval
HMRC Contact Centre: S14 re tender The contract for the provision of HMRC Contact Centre telephony expired on 30 June 2013. An extension of the contract has been approved for a maximum period of up to 2 years to allow completion of procurement of a replacement service and safe transition to the new service which is the focus for this expenditure. £41,100,000 £41,100,000 29/10/2013
HMRC Work Management Plus Significant cost reductions exception handling across the Personal Tax Directorate.delivering a more seamless and efficient service to mass market customers. £17,300,000 £17,300,000 04/10/2013