Consumer protection study 2022

• Published by: Department for Business, Energy and Industrial Strategy
• Last updated: 13 May 2022
• Topic: Business and economy
• Licence: Open Government Licence

Summary

This study aimed to understand consumers’ experiences with purchasing items and services, the type and impact of problems they faced in doing so, and how they managed to resolve these problems. Detailed analysis tables The first set of tables contains data on respondents: these can be used to explore what socio-economic demographics (for example age, gender, ethnicity) are associated with given detriment outcomes and patterns. The second set of tables cover the detriment instances experienced and show in more detail how they vary by type of product, channel of purchase, type of problem, and more.

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Data links

Link to the data	Format	File added	Data preview
Consumer protection study: detailed tables of survey results on detriment instances experienced	XLSX	13 May 2022	Not available
Consumer protection study: detailed tables of survey results at respondent level	XLSX	13 May 2022	Not available

Supporting documents

Link to the document	Format	Date added
Consumer protection study 2022: understanding the impacts and resolution of consumer problems	.pdf	13 May 2022

Contact

Enquiries

Consumer Policy Team

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