Back to dataset
YCC & Benefits % Calls answered in 20 seconds - TOTALPerformance Indicator : YCC178
You're previewing the first 4 rows of this file.
Download this file| KpiId | KpiName | Value | DataType | Period | StartDate | EndDate | CollectionFrequency |
|---|---|---|---|---|---|---|---|
| YCC178 | YCC & Benefits % calls answered in 20 seconds - TOTAL | 45.30 % | Percentage | 2014/2015 | 2014-04-01 | 2015-03-31 | Weekly |
| YCC178 | YCC & Benefits % calls answered in 20 seconds - TOTAL | 65.70 % | Percentage | 2015/2016 | 2015-04-01 | 2016-03-31 | Weekly |
| YCC178 | YCC & Benefits % calls answered in 20 seconds - TOTAL | 46.50 % | Percentage | 2015/2016_Q1 | 2015-04-01 | 2015-06-30 | Weekly |
| YCC178 | YCC & Benefits % calls answered in 20 seconds - TOTAL | 36.20 % | Percentage | 2015/2016_Apr | 2015-04-01 | 2015-04-30 | Weekly |