Back to dataset

National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - Aug 2013

You're previewing the first 4 rows of this file.

August 2013 - The National Archives - Customer Feedback and Complaints
Summary of Complaint	How received	When Received	Internal ref	Comp ref	Background Information	Action taken and response to complaint
Registration staff were unhelpful and refused to accept my official hand written documents	Your views	3.8.13	3412	Comp ref: 349	Users register for a readers ticket to access original records	Complainant left no contact information so we were unable to apologise for the poor customer service. The documents presented fell outside of the accepted identification.
Complainant upset by attitude of staff and users towards visiting children and the lack of advice offered by staff	Email	6.8.13	3440	Comp ref: 350	Children of all ages are welcome to visit the archives. There are restrictions on entry to the reading rooms depending on age	Staff were reminded where to find the events information. We apologised for problems experiences during the visit and lack of advice from staff.
Not able to replace damaged valid readers ticket without showing Identification	Your views	13.8.13	3465	Comp ref: 351	Users register for a readers ticket to access original records	We apologised for the mix up and the card was issued the next day.