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National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - Apr 2015
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Download this fileApril 2015 - The National Archives - Complaints | |||||
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Summary of Complaint | How received | When Received | Case ref | Background Information | Action taken and response to complaint |
Arrived to find that we closed at 1700hrs on the Thursday before Easter. Reader had checked website before visiting | 4.4.15 | 8369 | The National Archives was closed over the Bank Holiday weekend, and closed at 1700 hrs on Thursday | We explained that there was a news article on the website from 1 April detailing the closure details. The complainant gave us details of what they were going to research and as a gesture of good will, we checked a record to confirm the information was not present. | |
The complainant was disappointed with the format that a reply to an enquiry was received in. | 22.4.15 | 8492 | Users can request that closed records are reviewed under FOI. A written response is supplied in all cases explaining a decision. | We apologised for the inadvertent error. We immediately re-sent the file in our standard format that could be accessed. | |
The complainant was dissatisfied that the Red lists are being removed from the Reading Room. | Your Views | 24.4.15 | 8519 | The paper catalogues (Red lists) are no longer updated and up to date information can be located through Discovery | We explained the reasons why some of the Red lists are being removed and how to access the information and download the results using Discovery, our online Catalogue. |