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National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - Feb 2015
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Download this file| February 2015 - The National Archives - Complaints | |||||
|---|---|---|---|---|---|
| Summary of Complaint | How received | When Received | Case ref | Background Information | Action taken and response to complaint |
| Not set | Not set | Not set | Not set | Not set | Not set |
| The complainant was dissatisfied with the noise level in the Quiet Area of the Research and Enquiries Room, as a group of students were working there | Not set | 6.2.15 | 7958 | There is an area set aside for quiet study in the Research and Enquiries Reading Room | We met with the complainant to discuss their concerns and discussed the usage of the area with colleagues that were leading the party. A solution has been agreed to address this specific issue. |
| The complainant was dissatisfied with the legibility of a PROB 11 will ordered from our Digital Downloads Department | Not set | 8.2.15 | 7972 | Offsite users can search our Digital Downloads Service to locate and download digital copies of our records on payment of fee | We apologised for any inconvenience caused and the document was rescanned and a copy sent to the complainant. |