Back to dataset
National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - April 2014
You're previewing the first 4 rows of this file.
Download this file| April 2014 - The National Archives - Customer Feedback and Complaints | |||||
|---|---|---|---|---|---|
| Summary of Complaint | How received | When Received | Case ref | Background Information | Action taken and response to complaint |
| Complainant did not receive a reply from us relating to a Freedom of Information request within 20 working days | 1.4.14 | 4928 | Users can submit a FOI request to get closed record's status reviewed | We investigated and found that the request had not been received due to email address used, which was treated as spam. We informed the complainant and logged their FOI request | |
| The complainant has not received all of their Record Copying estimates or an explanation as to why they cannot be completed | 1.4.14 | 4929 | Users can order copies of our records from Document Services | We explained what was happening with the requests we had received and explained that some estimate requests had not been received. | |
| Complainant would like us to reassess a recent decision regarding the use of magnifying glasses with built in lights in the Map and Large Document Room. | 7.4.14 | 4967 | Users can enquire if certain types of equipment are permitted in the reading room - we will assess the equipment and either allow access or refuse | We checked the equipment and it was decided that it was not suitable to be taken into the Reading Rooms. We explained why this decision had been made. |