Customer Contact Centre Performance

Published by:
Colchester Borough Council
Last updated:
21 December 2019
Topic:
Not added
Licence:
Open Government Licence

Summary

 

Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage.

The term “Generic” applies to all services excluding Colchester Borough Homes, Benefits, Council Tax and Business Rates. 

The heading  “CBH” indicates all Colchester Borough Homes calls.

The figures shown are an average per quarter year and do not represent individual months.

The Centre saw a large increase in contact in the first two quarters of 2017 due to changes made to the waste collection service.

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Data links

Link to the data Format File added Data preview
December 2018 - Download XML 21 December 2019 Not available
2017 - Download XML 21 December 2019 Not available
December 2018 - Download CSV 21 December 2019 Preview
2017 - Download CSV 21 December 2019 Preview
December 2018 - Service XML 22 December 2018 Not available

Additional information

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Added to data.gov.uk
2019-12-02
Harvest GUID
http://www.colchester.gov.uk/residents/council-information/customer-contact-centre-performance
Source Metadata
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