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Formal Complaints about the Food Standards AgencyFormal Complaints about the Food Standards Agency 2020
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Download this file| ComplainantCategory | Stage | ComplaintDetails | DateComplaintReceived | DateAcknowledged | OriginalDueDateForResponse | DateFinalResponseSent | FormalNotificationOfInvestigationByThePHSO | FormalNotificationOfOutcomeByThePHSO | Outcome | Workingdaystakentorespond | Improvementsmadeasaresultofcomplaint |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Food Business Operator | 1 | Inconsistent advice given to Food Business Operator | 27/01/2020 | 30/01/2020 | 24/02/2020 | 21/02/2020 | Not set | Not set | Partially Upheld | 19 | Feedback given to senior management team and focus on clearer communication moving forward |
| Food Business Operator | 1 | Alleged threat towards member of Food Business Operator staff | 06/05/2020 | 18/05/2020 | 05/06/2020 | 05/06/2020 | Not set | Not set | Upheld | 20 | Apology provided and appropriate HR action considered |
| Food Business Operator | 1 | Length of time taken to provide response to a letter | 29/06/2020 | Not set | 27/07/2020 | 29/07/2020 | Not set | Not set | Partially Upheld | 22 | Procedures in place to review tracking of communications received |
| Food Business Operator | 1 | Disagree with approvals process and advice from FSA/APHA/Local Authorities | 22/06/2020 | 11/08/2020 | 20/07/2020 | 20/10/2020 | Not set | Not set | Not Upheld | 86 | FSA website to be updated to accurately reflect the position. Guidance to be published |