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        YCC % Calls Answered - TOTAL

        YCC % Calls Answered - TOTAL *This indicator has been discontinued

        YCC & Benefits % Calls Answered - TOTAL

        YCC & Benefits % Calls Answered - TOTAL

        YCC Average Speed of answer - Operators

        YCC Average Speed of answer - Operators

        Benefits % calls answered in 20 seconds - TOTAL

        Benefits % calls answered in 20 seconds - TOTAL

        YCC % Calls answered in 20 seconds - TOTAL

        YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

        YCC & Benefits % Calls answered in 20 seconds - TOTAL

        YCC & Benefits % Calls answered in 20 seconds - TOTAL

        % of external calls answered within 20 seconds - CYC

        % of external calls answered within 20 seconds - CYC. This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out of...

        Number of external calls answered within 20 seconds - CYC

        Number of external calls answered within 20 seconds - CYC *This indicator has been discontinued.

        Information and Communications Technology Wiki

        Online Information and Communications Technology (ICT) desk instructions

        OpenStreetMap

        ![](https://www.openstreetmap.org/images/osm_logo.png) OpenStreetMap ([openstreetmap.org](http://www.openstreetmap.org/)) is a global collaborative mapping project, which offers maps and map data...

        Causeway Coast and Glens Borough Council Offices

        Location of Council Offices in Causeway Coast and Glens Borough Council Area.Causeway Coast and Glens Borough Council is a local authority in Northern Ireland which...

        PQ database

        Database storing infomration on PQs answered by DECC

        Forest Regulation Task Force questionnaire Question 4 responses on priorities for change

        Answers by organisations to Question 4 of the questionnaire on stakeholders' priorities for change

        The National Archives - responses to FOI requests

        Quarterly breakdown of FOI responses answered within the statutory timeframe in 2010-11 and 2011-12

        Correspondence Case Record – Treat Official

        Correspondence received from members of the public which will be answered by locally by the relevant FSA business area.

        Smoke Control Orders

        Unrefined dataset of smoke control orders required to answer a property search enquiry made available under the Environmental Information Regulations 2005

        Tree Preservation Orders35

        Unrefined dataset of Tree Preservation Orders required to answer a property search enquiry made available under the Environmental Information Regulations 2005

        Article_4_Direction

        Unrefined dataset of article 4 directions required to answer a property search enquiry made available under the Environmental Information Regulations 2005.

        Planning - Article 4

        Unrefined dataset of article 4 directions required to answer a property search enquiry made available under the Environmental Information Regulations 2005.

        Compulsory Purchase Orders

        Unrefined dataset of compulsory purchase orders required to answer a property search enquiry made available under the Environmental Information Regulations 2005