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How are we doing? HMRC’s performance

Report on HMRC's performance We look at a range of compliance, operational and customer service measures throughout the year to assess our performance.

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage. Source: Cabinet Office (CO) Publisher: DCLG...

WFD Cycle 2 DO Rivers Classification

This dataset is a subset of the "WFD Classification Status Cycle 2" product. It contains summary data for the element dissolved oxygen (DO) for river water bodies, as used in the classification for...

Locally Listed Buildings

These are buildings within the borough that do not meet the criteria for English Heritage, but are still of historic interest. Placing buildings on the local list draws attention to their local...

Do it Online service requests (Data Unvalidated)

Do it Online service requests (Data Unvalidated) *This indicator has been discontinued.

London Business Survey 2014 - London as a place to do business

The [2014 London Business Survey](/london-business-survey-2014/) (LBS) is an innovative survey designed by the Office for National Statistics, on behalf of the London Enterprise Panel and the GLA....

New user accounts created on Do it Online (Data Unvalidated)

New user accounts created on Do it Online (Data Unvalidated) *This indicator has been discontinued.

% of staff who do not believe action will be taken following this survey

% of staff who do not believe action will be taken following this survey

Government Art Collection

Data on works of art in the Government Art Collection (GAC) For over 100 years, the UK Government Art Collection has collected works of art to display in British Government buildings around the...

% of panel who think that the council and partners are doing well conserving York's heritage

% of panel who think that the council and partners are doing well conserving York's heritage

% of panel who think that the council and partners are doing well at reducing air pollution

% of panel who think that the council and partners are doing well at reducing air pollution

% of Talkabout panel who think that the council are not doing well at improving green spaces

% of Talkabout panel who think that the council are not doing well at improving green spaces

% of panel who think that the council and partners are not doing well conserving York's heritage

% of panel who think that the council and partners are not doing well conserving York's heritage

% of panel who think that the council and partners are not doing well at reducing air pollution

% of panel who think that the council and partners are not doing well at reducing air pollution

% of Talkabout panel who think that the council are doing well at improving green spaces

% of Talkabout panel who think that the council are doing well at improving green spaces

OCC Road Verge Nature Reserve

Road Verge Nature Reserves were initally identifed in 1991. From an initial selection of 24 sites additional locations have been added as these have come to our attention. These initial 24 sites...

% of residents that think CYC/partners are doing well at reducing crime and anti social behaviour

% of residents that think CYC/partners are doing well at reducing crime and anti social behaviour *This indicator is discontinued

% of Talkabout panel who do not give unpaid help to any group, club or organisation

% of Talkabout panel who do not give unpaid help to any group, club or organisation

% of panel who think that the council and partners are doing well helping to reduce carbon footprint

% of panel who think that the council and partners are doing well helping to reduce carbon footprint