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How are we doing? HMRC’s performance

Report on HMRC's performance We look at a range of compliance, operational and customer service measures throughout the year to assess our performance.

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage. Source: Cabinet Office (CO) Publisher: DCLG...

WFD Cycle 2 DO Rivers Classification

This dataset is a subset of the "WFD Classification Status Cycle 2" product. It contains summary data for the element dissolved oxygen (DO) for river water bodies, as used in the classification for...

Do it Online service requests (Data Unvalidated)

Do it Online service requests (Data Unvalidated)

% of staff who do not believe action will be taken following this survey

% of staff who do not believe action will be taken following this survey

London Business Survey 2014 - London as a place to do business

The [2014 London Business Survey](/london-business-survey-2014/) (LBS) is an innovative survey designed by the Office for National Statistics, on behalf of the London Enterprise Panel and the GLA....

New user accounts created on Do it Online (Data Unvalidated)

New user accounts created on Do it Online (Data Unvalidated)

% of panel who think that the council and partners are not doing well at reducing air pollution

% of panel who think that the council and partners are not doing well at reducing air pollution

% of panel who think that the council and partners are doing well at reducing air pollution

% of panel who think that the council and partners are doing well at reducing air pollution

% of Talkabout panel who think that the council are doing well at improving green spaces

% of Talkabout panel who think that the council are doing well at improving green spaces

% of panel who think that the council and partners are doing well conserving York's heritage

% of panel who think that the council and partners are doing well conserving York's heritage

% of panel who think that the council and partners are not doing well conserving York's heritage

% of panel who think that the council and partners are not doing well conserving York's heritage

% of Talkabout panel who think that the council are not doing well at improving green spaces

% of Talkabout panel who think that the council are not doing well at improving green spaces

% of panel who think that the council and partners are not doing well helping to reduce carbon footprint

% of panel who think that the council and partners are not doing well helping to reduce carbon footprint

% of Talkabout panel who do not give unpaid help to any group, club or organisation

% of Talkabout panel who do not give unpaid help to any group, club or organisation

% of residents that think CYC/partners are doing well at reducing crime and anti social behaviour

% of residents that think CYC/partners are doing well at reducing crime and anti social behaviour *This indicator is discontinued

% of panel who think that the council and partners are doing well helping to reduce carbon footprint

% of panel who think that the council and partners are doing well helping to reduce carbon footprint

What do Londoners think of their local NHS Services in 2010 survey

A survey commissioned by NHS London from Ipsos MORI in 2010 on what Londoners think of their local NHS Services. The results are based on responses to questions around - Public perceptions of...

Do smoking rates vary between more and less advantaged areas?

Analysis looking at current smoking rates, for adults over 18 years old, using the 2012 Integrated Household Survey (IHS) and the 2010 Index of Multiple Deprivation (IMD 2010). Source agency:...