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IPCC public confidence survey

Measures trends in public confidence concerning the complaints system. The survey asks about: contact with the police; willingness to complain; barriers against complaining; ways in which members...

Police complaints by ethnicity

Police complaints received, by police force area and ethnic appearance of complainant Source: Ministry of Justice (MoJ) Publisher: Ministry of Justice Geographies: Police Force Area Geographic...

Complaints About Schools

The Department for Education is committed to continuous improvement in its handling of complaints about schools. The completed report covers complaints that relate to state funded schools...

Independent Living Fund complaints data

Complaints database, correspondence with complainants, users, Independent Case Examiner (ICE), Public and Health Service Ombudsman, ILF appeal boards referrals and decisions. Contains personal and...

Respond - Child Support Agency Complaints Database

Database containing details of clients who have made formal complaints against the Child Support Agency. Information recorded includes: Database containing details of clients who have made formal...

Complaints case management system (Prisons and Probation Ombudsmen)

Contains personal data about who complainants are, (prisoners, young people in detention, people on probation supervision and people held in immigration detention)the nature of their complaint, the...

Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

FCA: Firm complaints data 2022 H2 (1 July to 31 December 2022)

Financial firms provide data to the FCA every 6 months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an...

FCA: Firm complaints data 2023 H1 (1 January to 30 June 2023)

Financial firms provide data to the FCA every 6 months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an...

FCA: Firm complaints data 2022 H1 (1 January 2022 and 30 June 2022)

Financial firms provide data to the FCA every 6 months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an...