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YCC % Calls Answered - TOTAL

YCC % Calls Answered - TOTAL *This indicator has been discontinued

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls Answered - TOTAL

YCC Average Speed of answer - Operators

YCC Average Speed of answer - Operators

Benefits % calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC % Calls answered in 20 seconds - TOTAL

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

% of external calls answered within 20 seconds - CYC

% of external calls answered within 20 seconds - CYC. This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out...

Number of external calls answered within 20 seconds - CYC

Number of external calls answered within 20 seconds - CYC

Forest Regulation Task Force questionnaire Question 4 responses on priorities for change

Answers by organisations to Question 4 of the questionnaire on stakeholders' priorities for change

The National Archives - responses to FOI requests

Quarterly breakdown of FOI responses answered within the statutory timeframe in 2010-11 and 2011-12

Correspondence Case Record – Treat Official

Correspondence received from members of the public which will be answered by locally by the relevant FSA business area.

National Archives - Calls to the Contact Centre

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

PQ database

Database storing infomration on PQs answered by DECC

National Archives - Calls to the Contact Centre 2019-20

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

Service Manpower Data

This is a front end to a database containing all service personnel recorded on JPA. The system contains snapshots of data from April 2006 to the present. It is used for producing statistics on the...

Quad Service Manpower data

This is a front end to a flat file system containing historical Army, Navy and RAF manpower data from there systems prior to migration to JPA. The system also contains Civilian manpower data from...

RightNow Customer Relationship Management System

Staff contact information: name, payband, unit, building, location and contact details (phone, fax), job title and function; Also Dft enquiry contacts: name and extension number of approximately...

Defra Open Data Maturity Model Scores

Results from assessment of Open Data maturity for Department for Environment Food & Rural Affairs at a national level. The assessment does not cover Defra's agencies and public bodies. The...

Subjective wellbeing, 'Anxious Yesterday', percentage of responses in range 4-10

Percentage of responses in range 4-10 out of 10 (corresponding to 'low wellbeing') for 'Anxious Yesterday' in the First ONS Annual Experimental Subjective Wellbeing survey. The Office for National...

Subjective wellbeing, 'Life Satisfaction', average rating

Average (mean) rating for 'Life Satisfaction' by County and Unitary Authority in the First ONS Annual Experimental Subjective Wellbeing survey, April 2011 - March 2012. The Office for National...