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Complaint appeals January 2009 - September 2014

This data concerns complaint appeals resolved by Passenger Focus. If a passenger is unhappy with the outcome of a complaint they have made to a train company, or believe the train company...

Bus Mystery Traveller Survey

This report contains the Bus Mystery Traveller Survey half year results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter, bus punctuality,...

National Rail Passenger Survey

We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger opinions of train...

Bus Passenger Satisfaction Survey

The report contains the annual results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey they have just...

Bus Mystery Traveller Survey Annual Results

The report contains the Bus Mystery Traveller Survey annual results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter, bus punctuality, and the...

Complaints about how Passenger Focus resolved a complaint appeal January 2009 - July 2014

This data concerns complaints made to Passenger Focus about the way in which Passenger Focus resolved a complaint appeal on behalf of a passenger. This data provides information about both the...

National Passenger Survey

The National Passenger Survey (NPS) is a national survey of rail passengers views of their rail journey. The survey covers passenger satisfaction with a range of station, train and other...

Organogram of Staff Roles & Salaries

Organogram (organisation chart) showing all staff roles. Names and salaries are also listed for the Senior Civil Servants. Organogram data is released by all central government departments and...