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NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

Engineering Turnover and Orders

Estimates for the engineering sector. Estimates are published at current prices covering turnover and orders. The engineering sector covers classes 29 to 33 as defined by the Standard Industrial...

Engineering Laboratory Reports

A list of the laboratory reports produced from testing in the engineering geology laboratory. It includes report number, title and author's name(s). The reports themselves contain data on a wide...

Individual Savings Accounts Main Tables 9.4

Provides information on savings in adult and junior Individual Savings Accounts - the number of individuals subscribing to ISAs and market values of ISAs. Source agency: HM Revenue and...

Individual Savings Accounts Main Tables 9.6

Provides information on savings in adult and junior Individual Savings Accounts - the number of individuals subscribing to ISAs and market values of ISAs. Source agency: HM Revenue and...

Numbers of Taxpayers and Registered Traders

Provides historical annual information on the number of taxpayers and registered traders. Previously listed under 'Revenue-based Taxes and Benefits: Tax receipts and taxpayers'. Source agency: HM...

Repayments of Tax to Charities

Provides annual information on the repayments of tax and payments of tax credits to charities. Previously listed under 'Revenue-based Taxes and Benefits: Charitable donations and tax...

Charitable donations and tax reliefs: Cost of tax relief

Provides annual information on the cost of charitable tax reliefs to the Exchequer. Previously listed under 'Revenue-based Taxes and Benefits: Charitable donations and tax relief'. Source agency:...

Betting and Gaming Bulletin

Provides a full historic series of data detailing the amount of revenue collected from betting and gaming. In addition the bulletin provides information on duty rates with notes and commentary on...

Gift aid

Provides annual information on amounts donated and tax repayments to charities on donations from individuals. Previously listed under 'Revenue-based Taxes and Benefits: Charitable donations and tax...

HMRC Powers, Deterrents and Safeguards report

Forum to Oversee the Implementation of new HMRC Powers, Deterrents and Safeguards: annual reports The Review of HM Revenue & Customs (HMRC) Powers, Deterrents and Safeguards ran from 2005 to...

Betting and Gaming Factsheet

The Betting and Gaming Factsheet provides information on betting and gaming duties and it contain historic series for the amount of duty collected, and the amount of betting and lottery stakes in...

Revenue-based Taxes and Benefits: Child Trust Funds

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...

Corporation Tax Liabilities

Provides breakdowns of the corporation liability by number, income, allowances, deductions, company sector and financial year for the UK. Previously listed under 'Revenue-based Taxes and Benefits:...

Payroll Giving

Provides annual information on the number of donors, amounts donated and cost of relief for the payroll giving scheme. Previously listed under 'Revenue-based Taxes and Benefits: Charitable...

Revenue-based Taxes and Benefits: Property Transactions

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...

Revenue-based Taxes and Benefits: Pensions

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...

Revenue-based Taxes and Benefits: Inheritance Tax

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...

Revenue-based Taxes and Benefits: Income tax statistics and distributions

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...

Revenue-based Taxes and Benefits: Enterprise investment scheme

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...