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Shared Services Centre (SSC CA)

SSC CA represents the information stored within the Outlook Address Book which contains emails, addresses and telephone numbers for Shared Services Centre staff, DVLA staff and DSA staff.

Call Recording System

Audio recording of customer calls made to the contact centre related to DSA services.

Total Facilities Management and Computer Aided Facilities Management system

Interserve computer system which holds records of all maintenance on DSA buildings, statutory inspections and PPM regime for the DSA estate. Includes out of hours emergency contact details. No...

Energy Saving Advice Service (ESAS) - Customer Relationship Management (CRM) database

To log details of the customer call including, name and contact details of the customer, reason for call, advice provided and call outcome. This provides both management information to DECC and...

Honours data

Nomination and citation for an Honour: includes name, dob, service info, previous honours + submissions, nationality, address, postcode, telephone. Nomination and citation for Gallantry and Long...

Lichfield District Council Call for Sites

The Call for Sites of Lichfield District Council. Captured as polygons against the Open Source Base Mapping. All data released is open source with all restricted data removed.

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls Answered - TOTAL

YCC Number of calls offered - Parking

YCC Number of calls offered - Parking

NYP Recorded ASB Calls for Service

NYP Recorded ASB Calls for Service

Health & Wellbeing at Work - survey of employees 2010 (Quality of Working Life)

Telephone survey of 2,019 employees in GB carried out in 2009 examining health and wellbeing at work (individual level anonymised...

Ashdown House Hastings Building Access Database

Information collected to monitor staff who require access to Ashdown House Hastings, these include location, division, telephone number, line manager. Personal details include name and car...

Customer Services contact enquiries

**DUE TO TECHNICAL PROBLEMS THIS DATA IS CURRENTLY UNAVAILABLE** Information showing customer contact to our Contact Centre and One Stop Centres by month. Dataset Guidance ---------------- * ...

UKTI Performance and Impact Monitoring Survey (PIMS)

The client surveys involve client interviews that give evidence for the quality of service UKTI provides to business. It is completed by an independent market research company specialising in...

Bus Service Operators Grant Claims

Database held on ETHOS used to calculate Bus Service Operators Grant for payment to bus operators. Operator details held are company address, vendor number, contact telephone number and email...

School Food Head Teachers' and School Senior Managers' Perceptions Survey

The survey was undertaken on behalf of the Department for Education by NatCen. The survey took place in the Spring Term 2013, with telephone interviews completed with head teachers, acting head...

Pensions Rgulator personnel data (CIPHR)

HR system for managing personnel records. Personal data & sensitive: Name, Address, Email, Telephone, Disability, Health, Sickness, Attendance, Performance

Hampshire Customer Service Centre Call Statistics

The number of calls to Hampshire's Customer Service Centre

NYP Recorded ASB Calls for Service - Environmental

NYP Recorded ASB Calls for Service - Environmental *This indicator has been discontinued

Benefits % calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC % Calls answered in 20 seconds - TOTAL

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued