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YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls Answered - TOTAL

YCC Number of calls offered - Parking

YCC Number of calls offered - Parking

NYP Recorded ASB Calls for Service

NYP Recorded ASB Calls for Service

Call Recording System

Audio recording of customer calls made to the contact centre related to DSA services.

Wisdom Usage Reports

The Food Standards Agency uses a system called Wisdom for document and Record Management. Wisdom is the default system where official records should be added, managed and stored. We produce reports...

HEAT Help Desk database

Database containing all call records logged by ETHOS users.

HPI: Access to social care

Health Poverty Index - Situation of Health: Access to social care Source: Department of Health (DoH) Publisher: Health Poverty Index Geographies: Local Authority District (LAD),...

Energy Saving Advice Service

Data collected at call centre on complaints and referals and advice on energy efficiency.

Cervical screening programme

Information about the cervical screening programme in England including data about the call and re-call system, screening samples examined by pathology labs and referrals to coloposcopy and...

Tax avoidance schemes: accelerated payments

Those who use a disclosed avoidance scheme on this list may be required to pay an upfront payment of tax called an accelerated payment. HM Revenue & Customs (HMRC) gives an avoidance scheme...

Hampshire Customer Service Centre Call Statistics

The number of calls to Hampshire's Customer Service Centre

NYP Recorded ASB Calls for Service - Environmental

NYP Recorded ASB Calls for Service - Environmental *This indicator has been discontinued

YCC % Calls answered in 20 seconds - TOTAL

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

Benefits % calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

Campaign for Youth Social Action

Hard Launch of decade now called -- data consists of a list of organisation grant recipients announced with grant values.

Public Sector Telephone Contact Centre Performance Data

Performance and cost data for publicly funded telephone call centres reporting through the Performance Management Framework (PMF) 2008 to 2010.

HPI: Effective primary/secondary care

Health Poverty Index - Situation of Health: Effective primary/secondary care Source: Department of Health (DoH), Hospital Episode Statistics (HES), ONS Mid Year Estimates Publisher: Health...

HPI: Health capital

Health Poverty Index - Situation of Health: Health capital: Individuals potential for health across the life course Source: Department of Health (DoH), Health Survey for England, 1998 to 2001, ONS...

HPI: Access to secondary care

Health Poverty Index - Situation of Health: Access to secondary care Source: Department of Health (DoH), Hospital Episode Statistics (HES), ONS Mid Year Estimates Publisher: Health Poverty...

Planning casework database

Data related to the processing of planning applications and appeals that have been called-in and recovered for decision by the Secretary of State. The data is extracted from Planning Inspectorate...