Transport Focus

Category: Executive non-departmental public body

We are the independent transport user watchdog

Our mission is to get the best deal for passengers and road users. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground.

We use our knowledge to influence decisions on behalf of passengers and road users to secure improvements and make a difference.

Click the link below to read our Open Data strategy: http://www.transportfocus.org.uk/research/publications/open-data-strategy

Transport Focus was known as Passenger Focus until March 2015.

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Popular Datasets

Transport
National Rail Passenger Survey
Transport Focus
We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger...
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Transport
Bus Passenger Satisfaction Survey
Transport Focus
The report contains the annual results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey they have...
NII
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Transport
National Passenger Survey
Transport Focus
The National Passenger Survey (NPS) is a national survey of rail passengers views of their rail journey. The survey covers passenger satisfaction with a range of station, train and other...
NII
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Transport
Bus Mystery Traveller Survey Annual Results
Transport Focus
The report contains the Bus Mystery Traveller Survey annual results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter, bus...
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Transport
Bus Mystery Traveller Survey
Transport Focus
This report contains the Bus Mystery Traveller Survey half year results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter, bus...
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Transport
Complaint appeals January 2009 - September 2014
Transport Focus
This data concerns complaint appeals resolved by Passenger Focus. If a passenger is unhappy with the outcome of a complaint they have made to a train company, or believe the train...
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Transport
Complaints about how Passenger Focus resolved a complaint appeal January 2009 - July 2014
Transport Focus
This data concerns complaints made to Passenger Focus about the way in which Passenger Focus resolved a complaint appeal on behalf of a passenger. This data provides information about...
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Government Spending
Organogram of Staff Roles & Salaries
Transport Focus
Organogram (organisation chart) showing all staff roles. Names and salaries are also listed for the Senior Civil Servants. Organogram data is released by all central government...
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