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Organogram of Staff Roles & Salaries
Organogram (organisation chart) showing all staff roles. Names and salaries are also listed for the Senior Civil Servants. Organogram data is released by all central government... -
National Rail Passenger Survey
We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel.... -
Bus Passenger Satisfaction Survey
The report contains the annual results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey... -
Complaints about how Passenger Focus resolved a complaint appeal January 2009...
This data concerns complaints made to Passenger Focus about the way in which Passenger Focus resolved a complaint appeal on behalf of a passenger. This data provides... -
Complaint appeals January 2009 - September 2014
This data concerns complaint appeals resolved by Passenger Focus. If a passenger is unhappy with the outcome of a complaint they have made to a train company, or believe the... -
National Passenger Survey
The National Passenger Survey (NPS) is a national survey of rail passengers views of their rail journey. The survey covers passenger satisfaction with a range of station, train... -
Bus Mystery Traveller Survey Annual Results
The report contains the Bus Mystery Traveller Survey annual results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter, bus... -
Bus Mystery Traveller Survey
This report contains the Bus Mystery Traveller Survey half year results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter,...