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% of customers who were satisfied with the overall level of service providedPerformance Indicator : PP04

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KpiId KpiName Value DataType Period StartDate EndDate CollectionFrequency
PP04 % of customers who were satisfied with the overall level of service provided N/A Percentage 2011/2012 2011-04-01 2012-03-31 Annual
PP04 % of customers who were satisfied with the overall level of service provided 74.00 % Percentage 2012/2013 2012-04-01 2013-03-31 Annual
PP04 % of customers who were satisfied with the overall level of service provided 97.27 % Percentage 2013/2014 2013-04-01 2014-03-31 Annual
PP04 % of customers who were satisfied with the overall level of service provided 97.52 % Percentage 2014/2015_Q1 2014-04-01 2014-06-30 Annual