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National Archives Customer Feedback and ComplaintsCustomer Feedback and Complaints - May 2014
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Download this fileMay 2014 - The National Archives - Customer Feedback and Complaints | |||||
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Summary of Complaint | How received | When Received | Case ref | Background Information | Action taken and response to complaint |
Customer unhappy with long queues for coffee at the coffee bar. More staff required at busy times | Your Views | 2.5.14 | 5152 | Users can utilise the catering facilities to purchase food and drink | We apologised for the unsatisfactory service and explained how the resources are normally flexed. Due to staffing issues on the day this was not possible. |
Complainant arrived at the archives to find we were closed | 3.5.14 | 5163 | The National Archives was closed over the Bank Holiday weekend | We apologised for the wasted visit and explained the different ways in which the closure information is made available - website, contact centre and tannoys. | |
The complainant could not find any Admiralty records searched for on the website | 8.5.14 | 5211 | Users can access records guidance on the web site and search for records via Discovery | We apologised for the problems experienced and offered detailed advice on how to research the relevant Admiralty records. |