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Complaints - received 2015-16 Complaints - 2015-16

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CREATED YEAR CREATED LGS QUARTER CREATED MONTH SLA YEAR SLA QUATER SLA MONTH DU SUBJECT REASON TYPE CASE TITLE OPEN DATE SLA TARGET DT CLOSED DT SET SLA DURATION IN DAYS DAYS TO CASE CLOSURE SLA FLAG OUTCOME WARDNAME
2015 Q1 April 2015 Q1 April Assurance Group Assurance Complaint Stage 1 Complaint – Assurance CAFT complaint 02/04/2015 16:00 20/04/2015 16:00 14/04/2015 12:00 10 6 In SLA Complaint - Not Upheld Burnt Oak
2015 Q1 April 2015 Q1 June Barnet Group Barnet Homes Complaint Stage 3 Barnet Homes Complaint Barnet Homes Stage 3 complaint 23/04/2015 12:00 08/06/2015 12:00 01/06/2015 16:00 30 26 In SLA Complaint – Partially Upheld Mill Hill
2015 Q1 April 2015 Q1 April CSG - Benefits Benefits Complaint Stage 1 Benefit Complaint Benefits Complaint 13/04/2015 09:00 27/04/2015 09:00 13/04/2015 09:00 10 0 In SLA Complaint – Upheld Totteridge
2015 Q1 April 2015 Q1 May CSG - Benefits Benefits Complaint Stage 1 Benefit Complaint Benefits Complaint 27/04/2015 09:00 12/05/2015 09:00 06/05/2015 11:58 10 6 In SLA Complaint - Not Upheld Childs Hill