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% of web chats engaged within service level (20 seconds)Performance Indicator : WEBC02
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Download this file| KpiId | KpiName | Value | DataType | Period | StartDate | EndDate | CollectionFrequency |
|---|---|---|---|---|---|---|---|
| WEBC02 | % of web chats engaged within service level (20 seconds) | NC | Percentage | 2016/2017 | 2016-04-01 | 2017-03-31 | Monthly |
| WEBC02 | % of web chats engaged within service level (20 seconds) | NC | Percentage | 2017/2018 | 2017-04-01 | 2018-03-31 | Monthly |
| WEBC02 | % of web chats engaged within service level (20 seconds) | NC | Percentage | 2018/2019 | 2018-04-01 | 2019-03-31 | Monthly |
| WEBC02 | % of web chats engaged within service level (20 seconds) | NC | Percentage | 2019/2020_Apr | 2019-04-01 | 2019-04-30 | Monthly |