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Complaints - received 2016-17 Corporate Complaints - 2016-17

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CREATED YEAR CREATED LGS QUARTER CREATED MONTH SLA YEAR SLA QUATER SLA MONTH DU SUBJECT REASON TYPE OPEN DATE SLA TARGET DT CLOSED DT SLA FLAG OUTCOME
2016 Q1 April 2016 Q1 April Commissioning Group Assisted Travel Complaint Stage 1 Blue Badge Complaint 10 Apr 2016 15:50:00 25 Apr 2016 09:00:00 22 Apr 2016 15:37:20 In SLA Complaint - Not Upheld
2016 Q1 April 2016 Q1 May CSG - Benefits Benefits Complaint Stage 1 Benefit Complaint 19 Apr 2016 09:11:22 04 May 2016 09:11:31 19 Apr 2016 15:50:00 In SLA Complaint - Not Upheld
2016 Q1 April 2016 Q1 May CSG - Benefits Benefits Complaint Stage 1 Benefit Complaint 22 Apr 2016 16:38:31 09 May 2016 16:38:49 22 Apr 2016 16:40:37 In SLA Case Resolved
2016 Q1 April 2016 Q1 May CSG - Benefits Benefits Complaint Stage 1 Benefit Complaint 22 Apr 2016 16:39:43 09 May 2016 16:39:54 27 Apr 2016 09:31:00 In SLA Complaint - Partially Upheld