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HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

Patient experience of A&E services (NHSOF 4.3)

Patient experience measured by scoring the results of a selection of questions from the National Accident and Emergency (A&E) Department Survey. Purpose This indicator aims to capture the...

Women’s experience of maternity services (NHSOF 4.5)

Patient experience of maternity services measured by scoring the results of a selection of questions from the National Maternity Services Survey. Purpose This indicator aims to capture the...

Patient experience of outpatient services (NHSOF 4.1)

Patient experience measured by scoring the results of a selection of questions from the National Outpatient Survey. Purpose This indicator aims to capture the experience of patients who have...

Patient experience of dental services (NHSOF 4a.iii)

This indicator measures the weighted percentage of people who report their overall experience of NHS dental services as ‘fairly good’ or ‘very good’. Purpose This indicator aims to capture the...

Patient experience of hospital care (NHSOF 4b)

Patient experience measured by scoring the results of a selection of questions from the National Inpatient Survey looking at a range of elements of hospital care. Purpose This indicator aims to...

Patient experience of GP services (NHSOF 4a.i)

This indicator measures the weighted percentage of people who report their overall experience of GP services as ‘fairly good’ or ‘very good’. Purpose This indicator aims to capture the experience...

Patient experience of hospital care (CCGOIS 4.2)

Patient experience of hospital care measured by scoring the results of a selection of questions from the National Inpatient Survey looking at a range of elements of hospital care. Current version...

Patient experience of community mental health services (NHSOF 4.7)

This indicator measures patient experience of community mental health services based on selected questions from the National Community Mental Health Survey. Purpose This indicator aims to capture...

Patient experience of GP out-of-hours services (NHSOF 4a.ii)

This indicator measures the weighted percentage of people who report their overall experience of GP out-of-hours services as ‘fairly good’ or ‘very good’. Purpose This indicator aims to capture...

Patient experience of GP out-of-hours services (CCGOIS 4.1)

Patient experience of GP out-of-hours services, measured by scoring the results of one question from the GP Patient Survey. Current version updated: Sep-15 Next version due: TBC

Crown Prosecution Service website data

This dataset includes data about the visits to - and cost of - the CPS website, www.cps.gov.uk. There is also data about website survey respondents' experience of using the site.

Viewers' experience of television reception

This document reports on research into the frequency of interference or disruption experienced by television broadcast viewers, across all platforms, as well as the types of disruption experienced...

Food and You biennial consumer survey (2010, 2012, 2014)

The Food and You survey provides information about reported behaviours, attitudes and knowledge relating to food issues. It provides data on people’s reported food purchasing, storage, preparation,...

Consumer Concerns: Experience of nuisance calls

Data collected from a face-to-face survey of UK consumers about their concerns, issues or problems in the communications market, specifically with regard to nuisance calls. We are considering...

National Forest Trial (Barton 1999)

A series of species trials were set up to investigate the establishment and early growth (up to 14 years old) of 44 native and non-native tree species on a variety of different site types in...

Community Forest Species Trial (Aldewood 1999)

A series of species trials were set up to investigate the establishment and early growth (up to 14 years old) of 44 native and non-native tree species on a variety of different site types in...

Access to GP services (NHSOF 4.4.i)

This indicator measures the weighted percentage of people who report their experience of making a GP appointment as ‘fairly good’ or ‘very good’. Purpose This indicator aims to capture the...

Responsiveness to inpatients’ personal needs (NHSOF 4.2)

Patient experience measured by scoring the results of a selection of questions from the National Inpatient Survey focussing on the responsiveness to personal needs. Purpose Consultation feedback...

Responsiveness to Inpatients' personal needs (CCGOIS 4.5)

Patient experience measured by scoring the results of a selection of questions from the National Inpatient Survey focussing on the responsiveness to personal needs. Current version updated:...