UK-Sheffield: data-processing services

This notice has been replaced

Please see the related notices for the replacement notice.


Created on16/01/2013
Reference numberUI_DWP_100186
Deadline date11/06/2014
Estimated value£25,000,000 - £25,000,000
Location where the contract is to be carried outUnited Kingdom
Name of the buying organisation DEPARTMENT FOR WORK AND PENSIONS (see other contracts from this organisation)

Description of the contract

Identity assurance service. In supporting the digital by default policy in general and the Government’s welfare reform agenda in particular, cabinet office have produced guidance for all major public service provider departments relating to the need for identity assurance of members of the public when accessing government services. The intention of this guidance is to leverage secure identity assurance capabilities that are already available or will be developed in the private sector, allowing citizens to choose the private sector partner(s) they wish to use to assert their identity and so access a government service. This approach will support: — Increased digital uptake – supporting channel shift, — Maintaining security – through collaboration between private and public sectors, — Uniformity – standards based approach will reduce complexity and costs, — Integration of a diverse set of suppliers through a common published integration standard. DWP is intending to establish a commercial framework of suppliers to deliver an identity assurance service consistent with these guidelines and agreed standards and to support the rollout of strategic customer services and DWP programmes including universal credit and personal independence payments. The service will be required to provide identity assurance for approximately 21 000 000 claimants of DWP services. As the DWP customer base is diverse, a wide range of business types will be required for the framework to ensure demographic coverage and that no claimant sector is unfairly disadvantaged by limiting supplier choice. To support the rollout of universal credit and personal independence payments providers will be selected by June 2012 and systems will need to be fully operational from March 2013. Further details of service delivery and implementation will be provided at supplier briefing events and within the invitation to tender pack. DWP wish to contract with organisations under a framework agreement to provide an identification service covering the following: — Identity verification. The provider will verify that sufficient evidence exists to verify that a person presenting on a given channel is the owner of the claimed identity. DWP will provide a standard against which to judge ‘sufficient evidence’. This standard will be issued with the ITT, but indicatively DWP wish to verify identity at levels of assurance aligned with 1, 2, and 3 of the 2003 eGif standard. The draft standards present a more ‘online’ or ‘remote’ verification flavour than the eGif document, and present a more granular scale than discrete levels, 0, 1, 2, 3, Verification will be performed in an appropriate channel (web, telephone or face to face), — Credential management. The provider will securely manage the credential lifecycle (e.g. user name, password, hard or soft tokens, grids, voice samples, memorable information, one time passwords etc), from issue to decommission, including all aspects of management of the customer, which will include for example credential loss/recovery/reissue. Again a standard with the ITT will indicate varying credentials and management thereof compatible with various levels of assurance, — Identity correction services. Managing and resolving customer and DWP driven identity errors, and revocation of the identity (or use thereof for government authentication purposes) from the supplier, — Identity authentication. The provider will enable authentication using appropriate credentials in the relevant channel (web, telephone). In the web channel the interface with departmental systems will be standardised in a SAML 2 profile to be issued in the ITT. DWP will also present a standards based approach to technical integration with private sector identity providers, supporting authentication requests and responses in the telephony channel. — The identity asserted in the relevant channel will be described in terms of a standardised data description (to be detailed in the ITT) indicatively: Names, Gender, DOB, DOD, address, and the history of these items. The authentication will also carry technical information describing the level of assurance and of authentication, — The provision of associated data attributes, out-with those above may also be requested by the DWP and provided by the service provider: e.g. bank account details, e.g. verified telephone numbers, e.g. history of addresses, — The supplier will comply with standards of assurance over its operational practice in line with terms to be published covering, audit, support for investigation, support for assurance visits and processes, access to data and standards of operation substantiating proper discharge of the supplier’s duty under the contract and compliance with agreed processes, — The assurance regime and operational capability of the service provider will be required to support a privacy model and consent process on behalf of the customer, indicatively ensuring that the customer has an understanding of the type of information which may be released to the DWP as a result of their consent to use the service, — Channel support. Identity provider services invited under this framework should support access over one or more channels: online web browser and by telephone, and or face to face assurance. No one supplier is required to offer services on all channels and at all levels. Combined service offered by telephone and web browser are desirable, — Geographical reach. Services of potentially more than one identity provider will be available for use for the whole of DWP across the United Kingdom, and including Northern Ireland, — Demographic reach. It is expected that segments of the DWP customers will likely be serviced by potential identity service providers with a history of contact of subgroups, in demographic and socioeconomic terms. Different suppliers may have reason to support a particular group more effectively than other groups. This Framework may be accessed by Central Government departments in Great Britain, with a requirement for identification assurance of individual customers accessing their services. It will also be used by “DSD” The Department for Social Development acting for and on behalf of the Social Security Agency (Northern Ireland). Further information on this department can be viewed at: The Customer volumes associated with this notice refer to volumes for DWP only. CPV: 72310000.


IDA ItT Document 1v2
(01 IDA ItT Document 1v2.doc)
IDA Service Specification v3 Doc 2 Part 1
(02 IDA Service Specification v3 Doc 2 Part 1.doc)
IDA ItT Document 2 Part 2
(02.1 IDA ItT Document 2 Part 2.doc)
Model DWP Call-Off Contract - IDA v2
(03 Model DWP Call-Off Contract - IDA v2.doc)
Model Framework Agreement IDA
(03 Model Framework Agreement IDA.doc)
IDA ItT Document 4v2
(04 IDA ItT Document 4v2.doc)
Final Redacted Cassidian
(Final Redacted
Final Redacted Digidentity
(Final Redacted
Final Redacted Experian
(Final Redacted
Final Redacted Ingeus UK Ltd
(Final Redacted Ingeus UK
Final Redacted Mydex
(Final Redacted
Final Redacted Paypal
(Final Redacted
Final Redacted Post Office Ltd
(Final Redacted
Final Redacted Verizon UK Ltd
(Final Redacted

Additional information

Additional NotesN/A
Is it a framework agreement?Yes
Awarded on12/12/2012
Awarded value£25,000,000

Awarded suppliers

Cassidian (see other contracts awarded to this supplier) NP10 8FZ
Digidentity (see other contracts awarded to this supplier) 2521CA
Experian (see other contracts awarded to this supplier) NG80 1ZZ
Ingeus UK Ltd (see other contracts awarded to this supplier) EC3N 4QN
Mydex Data Services Community Interest Company (see other contracts awarded to this supplier) G2 4JR
PayPal (Europe) Sari et Cie, SCA. R.C.S. (see other contracts awarded to this supplier) L-2449 Luxembourg
Verizon UK Ltd (see other contracts awarded to this supplier) RG2 6DA

Who to contact


Warning: This is archived data that is no longer being updated.

The Contracts Finder Archive site is currently a beta site. If you notice any issues please contact us.