UK-Sheffield: data-processing services
|Estimated value||£25,000,000 - £25,000,000
|Location where the contract is to be carried out||United Kingdom
|Name of the buying organisation
||DEPARTMENT FOR WORK AND PENSIONS
(see other contracts from this organisation)
Description of the contract
Identity assurance service.
In supporting the digital by default policy in general and the
Government’s welfare reform agenda in particular, cabinet office have
produced guidance for all major public service provider departments
relating to the need for identity assurance of members of the public when
accessing government services.
The intention of this guidance is to leverage secure identity assurance
capabilities that are already available or will be developed in the
private sector, allowing citizens to choose the private sector partner(s)
they wish to use to assert their identity and so access a government
This approach will support:
— Increased digital uptake – supporting channel shift,
— Maintaining security – through collaboration between private and public
— Uniformity – standards based approach will reduce complexity and costs,
— Integration of a diverse set of suppliers through a common published
DWP is intending to establish a commercial framework of suppliers to
deliver an identity assurance service consistent with these guidelines and
agreed standards and to support the rollout of strategic customer services
and DWP programmes including universal credit and personal independence
payments. The service will be required to provide identity assurance for
approximately 21 000 000 claimants of DWP services. As the DWP customer
base is diverse, a wide range of business types will be required for the
framework to ensure demographic coverage and that no claimant sector is
unfairly disadvantaged by limiting supplier choice.
To support the rollout of universal credit and personal independence
payments providers will be selected by June 2012 and systems will need to
be fully operational from March 2013. Further details of service delivery
and implementation will be provided at supplier briefing events and within
the invitation to tender pack.
DWP wish to contract with organisations under a framework agreement to
provide an identification service covering the following:
— Identity verification. The provider will verify that sufficient evidence
exists to verify that a person presenting on a given channel is the owner
of the claimed identity. DWP will provide a standard against which to
judge ‘sufficient evidence’. This standard will be issued with the ITT,
but indicatively DWP wish to verify identity at levels of assurance
aligned with 1, 2, and 3 of the 2003 eGif standard. The draft standards
present a more ‘online’ or ‘remote’ verification flavour than the eGif
document, and present a more granular scale than discrete levels, 0, 1, 2,
3, Verification will be performed in an appropriate channel (web,
telephone or face to face),
— Credential management. The provider will securely manage the credential
lifecycle (e.g. user name, password, hard or soft tokens, grids, voice
samples, memorable information, one time passwords etc), from issue to
decommission, including all aspects of management of the customer, which
will include for example credential loss/recovery/reissue. Again a
standard with the ITT will indicate varying credentials and management
thereof compatible with various levels of assurance,
— Identity correction services. Managing and resolving customer and DWP
driven identity errors, and revocation of the identity (or use thereof for
government authentication purposes) from the supplier,
— Identity authentication.
The provider will enable authentication using appropriate credentials in
the relevant channel (web, telephone).
In the web channel the interface with departmental systems will be
standardised in a SAML 2 profile to be issued in the ITT.
DWP will also present a standards based approach to technical integration
with private sector identity providers, supporting authentication requests
and responses in the telephony channel.
— The identity asserted in the relevant channel will be described in terms
of a standardised data description (to be detailed in the ITT)
indicatively: Names, Gender, DOB, DOD, address, and the history of these
items. The authentication will also carry technical information describing
the level of assurance and of authentication,
— The provision of associated data attributes, out-with those above may
also be requested by the DWP and provided by the service provider: e.g.
bank account details, e.g. verified telephone numbers, e.g. history of
— The supplier will comply with standards of assurance over its
operational practice in line with terms to be published covering, audit,
support for investigation, support for assurance visits and processes,
access to data and standards of operation substantiating proper discharge
of the supplier’s duty under the contract and compliance with agreed
— The assurance regime and operational capability of the service provider
will be required to support a privacy model and consent process on behalf
of the customer, indicatively ensuring that the customer has an
understanding of the type of information which may be released to the DWP
as a result of their consent to use the service,
— Channel support. Identity provider services invited under this framework
should support access over one or more channels: online web browser and by
telephone, and or face to face assurance. No one supplier is required to
offer services on all channels and at all levels. Combined service offered
by telephone and web browser are desirable,
— Geographical reach. Services of potentially more than one identity
provider will be available for use for the whole of DWP across the United
Kingdom, and including Northern Ireland,
— Demographic reach. It is expected that segments of the DWP customers
will likely be serviced by potential identity service providers with a
history of contact of subgroups, in demographic and socioeconomic terms.
Different suppliers may have reason to support a particular group more
effectively than other groups.
This Framework may be accessed by Central Government departments in Great
Britain, with a requirement for identification assurance of individual
customers accessing their services.
It will also be used by “DSD” The Department for Social Development acting
for and on behalf of the Social Security Agency (Northern Ireland).
Further information on this department can be viewed at: www.dsdni.gov.uk.
The Customer volumes associated with this notice refer to volumes for DWP
|Is it a framework agreement?||Yes
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