The Home Office (UK Visas and Immigration – International) sought commercial partners to provide a range of services related to the provision and management of visa application and associated services globally.
The scope of the contract will enable the provision of visa application services globally.
The Home Office as the Contracting Authority has awarded contracts for 5 years with options to extend for 2 + 2 years.
The Contract which is for the Application Process performed in Visa Application Centres commenced from 1 April 2014.
The contract is divided into 8 lots;
Lot Title Awarded to
Region 1 – Africa: Teleperformance Limited
Region 2 - Americas and Asia Pacific: VF Worldwide Holdings Limited
Region 3 - China and Taiwan: VF Worldwide Holdings Limited
Region 4 – Euromed: Teleperformance Limited
Region 5 - Gulf and Pakistan: VF Worldwide Holdings Limited
Region 6 - South Asia: VF Worldwide Holdings Limited
Region 7 – Canada: VF Worldwide Holdings Limited
Region 8 – Australia: VF Worldwide Holdings Limited
Tenders were submitted for one or more lots.
The Services requirements are:
• Application and biometric services;
• Biometric enrolment;
• Document registration;
• Interview booking and facilities and
• Courier services packages.