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UK-London: IT services: consulting, software development, Internet and support

Created on17/05/2011
Reference number98272-2011
Deadline date17/05/2016
Estimated length of contract60 Months
Estimated value£22,000,000 - £22,000,000
Location where the contract is to be carried outInner London - West
Name of the buying organisation MINISTRY OF JUSTICE (see other contracts from this organisation)

Description of the contract

The Ministry of Justice (MoJ) has established the Shared Services Programme (SSP) to deliver a common operating model for its back-office functions (Human Resources (HR), finance, purchase to pay and payroll). The common operating model is to be fully rolled-out across MoJ by Spring 2013 and will be supported by an in-house shared services organisation which will deliver transactional and professional services using a single Enterprise Resource Planning (ERP) platform and technology stack. The MoJ has procured the following ICT Services to support the delivery of the common operating model: — systems integration and service management (Lot 1), — business applications implementation and maintenance (Lot 2), and, — infrastructure and hosting (Lot 3). Systems Integration and Service Management Services provider will be responsible for: — the integration between MoJ strategic infrastructure and the MoJ SSP hosting service to allow end users to access the shared services via a single user interface, — the integration between the shared services applications and MoJ’s line-of-business applications and external parties (e.g. banking, pensions) to facilitate data interchange, — the provision of support to the shared services application and middleware infrastructure, including service measurement and reporting, capacity and service planning, installation, configuration, release and change management, — the provision of 1st line help desk support, incident and problem management (including managing referrals to 2nd & 3rd line support), performance testing and security, — collaborating with other MoJ SSP suppliers and MoJ programmes to support the delivery of a coherent, efficientand cost-effective end-to-end service; and, — managing the portfolio of Shared Services projects and programmes including, but not be restricted to, the provision of a project management office and associated regular reporting.


Additional information

Additional NotesN/A
Is it a framework agreement?No
Awarded on04/03/2011
Awarded value£22,000,000

Awarded suppliers

NameACCENTURE UK LTD (see other contracts awarded to this supplier)
AddressEC3M 3BD

Who to contact


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