The Ministry of Justice (MoJ) has established the Shared Services
Programme (SSP) to deliver a common operating model for its back-office
functions (Human Resources (HR), finance, purchase to pay and payroll).
The common operating model is to be fully rolled-out across MoJ by Spring
2013 and will be supported by an in-house shared services organisation
which will deliver transactional and professional services using a single
Enterprise Resource Planning (ERP) platform and technology stack.
The MoJ has procured the following ICT Services to support the delivery of
the common operating model:
— systems integration and service management (Lot 1),
— business applications implementation and maintenance (Lot 2), and,
— infrastructure and hosting (Lot 3).
Systems Integration and Service Management Services provider will be
— the integration between MoJ strategic infrastructure and the MoJ SSP
hosting service to allow end users to access the shared services via a
single user interface,
— the integration between the shared services applications and MoJ’s
line-of-business applications and external parties (e.g. banking,
pensions) to facilitate data interchange,
— the provision of support to the shared services application and
middleware infrastructure, including service measurement and reporting,
capacity and service planning, installation, configuration, release and
— the provision of 1st line help desk support, incident and problem
management (including managing referrals to 2nd & 3rd line support),
performance testing and security,
— collaborating with other MoJ SSP suppliers and MoJ programmes to support
the delivery of a coherent, efficientand cost-effective end-to-end
— managing the portfolio of Shared Services projects and programmes
including, but not be restricted to, the provision of a project management
office and associated regular reporting.