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UK-London: IT services: consulting, software development, Internet and support

Created on17/05/2011
Reference number98272-2011
Deadline date17/05/2016
Estimated length of contract60 Months
Estimated value£22,000,000 - £22,000,000
Location where the contract is to be carried outInner London - West
Name of the buying organisationMINISTRY OF JUSTICE

Description of the contract

The Ministry of Justice (MoJ) has established the Shared Services Programme (SSP) to deliver a common operating model for its back-office functions (Human Resources (HR), finance, purchase to pay and payroll). The common operating model is to be fully rolled-out across MoJ by Spring 2013 and will be supported by an in-house shared services organisation which will deliver transactional and professional services using a single Enterprise Resource Planning (ERP) platform and technology stack. The MoJ has procured the following ICT Services to support the delivery of the common operating model: — systems integration and service management (Lot 1), — business applications implementation and maintenance (Lot 2), and, — infrastructure and hosting (Lot 3). Systems Integration and Service Management Services provider will be responsible for: — the integration between MoJ strategic infrastructure and the MoJ SSP hosting service to allow end users to access the shared services via a single user interface, — the integration between the shared services applications and MoJ’s line-of-business applications and external parties (e.g. banking, pensions) to facilitate data interchange, — the provision of support to the shared services application and middleware infrastructure, including service measurement and reporting, capacity and service planning, installation, configuration, release and change management, — the provision of 1st line help desk support, incident and problem management (including managing referrals to 2nd & 3rd line support), performance testing and security, — collaborating with other MoJ SSP suppliers and MoJ programmes to support the delivery of a coherent, efficientand cost-effective end-to-end service; and, — managing the portfolio of Shared Services projects and programmes including, but not be restricted to, the provision of a project management office and associated regular reporting.


Additional information

Additional NotesN/A
Is it a framework agreement?No
Awarded on04/03/2011
Awarded value£22,000,000

Awarded suppliers

AddressEC3M 3BD

Who to contact


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