Passenger Focus

Category: Executive non-departmental public body

We are the independent passenger watchdog

Our mission is to get the best deal for passengers. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground.

We use our knowledge to influence decisions on behalf of passengers and we work with the industry, passenger groups and national and local government to secure journey improvements.

Click the link below to read our Open Data strategy: http://www.passengerfocus.org.uk/research/publications/open-data-strategy

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Popular Datasets

Transport
National Passenger Survey
Passenger Focus
The National Passenger Survey (NPS) is a national survey of rail passengers views of their rail journey. The survey covers passenger satisfaction with a range of station, train and other...
NII
 
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Transport
National Rail Passenger Survey
Passenger Focus
We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger...
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Transport
Bus Passenger Satisfaction Survey
Passenger Focus
The report contains the annual results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey they have...
NII
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Transport
Bus Mystery Traveller Survey Annual Results
Passenger Focus
The report contains the Bus Mystery Traveller Survey annual results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter, bus...
 
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Transport
Complaints about how Passenger Focus resolved a complaint appeal January 2009 - June 2014
Passenger Focus
This data concerns complaints made to Passenger Focus about the way in which Passenger Focus resolved a complaint appeal on behalf of a passenger. This data provides information about...
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Government
Organogram and staff pay data for Passenger Focus
Passenger Focus
Organisation structure charts (organograms) for Passenger Focus. Providing: 1. structure of the department/body down to directorate level 2. positions of all Senior Civil...
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Transport
Bus Mystery Traveller Survey
Passenger Focus
This report contains the Bus Mystery Traveller Survey half year results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter, bus...
 
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Transport
Complaint appeals January 2009 - June 2014
Passenger Focus
This data concerns complaint appeals resolved by Passenger Focus. If a passenger is unhappy with the outcome of a complaint they have made to a train company, or believe the train...
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