Performance statistics monitor how well or how badly their council is doing at administering housing and council tax benefit. Measures of performance include Average time for processing new claims, Percentage of new claims outstanding over 50 days, Percentage of new claims decided within 14 days of receipt of the local authority receiving all necessary information, Percentage of new Rent Allowance claims paid where the first payment is made on time, Average time for processing changes of circumstances, Percentage of cases calculated correctly.
https://webarchive.nationalarchives.gov.uk/+/http://research.dwp.gov.uk/asd/asd1/hb_ctb/performance/performance.asp
The January 2013 to March 2013 (quarter 4, 2012 to 2013) publication was the last to contain Council Tax Benefit.
https://www.gov.uk/government/collections/housing-benefit-and-council-tax-benefit-statistics-on-speed-of-processing--2
Source: Department for Work and Pensions (DWP)
Publisher: Department for Work and Pensions (DWP)
Geographies: Local Authority District (LAD), Government Office Region (GOR)
Geographic coverage: Great Britain
Time coverage: 2003/04 to 2012/13
Type of data: Administrative data
